Customer Service Specialist

Responsible for customer requests via email, phone, or fax. Problem solves as needed, communicate requests to other department heads. Ability to listen to customer’s needs/requests and determine how to best resolve need or request. Responsible for creating an excellent customer experience.

Essential knowledge, job duties and responsibilities

• Check order status, answer questions regarding shipment dates
• Answer product questions for customers
• Check on warranty claims for customers
• Help troubleshoot product issues for customers, escalate as needed
• Check on product availability as requested
• Work closely with Shipping, Accounting, Purchasing and Production
• Back up to order entry as needed
• Follow up with all customer’s requests in a timely manner
• Confirm customer’s orders
• Minimal travel may be required

Minimum Qualifications & Requirements

• Experience with Office Suite specifically Outlook, Excel and Word
• Attention to Detail
• Use of Fax, Printers, Scanners, and Copiers
• Excellent Typing skills with accuracy
• Excellent Phone Skills
• Verbal and Written communication skills
• Work independently with ability to organize priorities
• Strong problem-solving skills
• Ability to learn product descriptions, part numbers, options, etc.
• Comfortable working with customers face-to face