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Customer Service Specialist

Windward Design Group Inc
Sarasota, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Responsible for customer requests via email, phone, or fax. Problem solves as needed, communicate requests to other department heads. Ability to listen to customer’s needs/requests and determine how to best resolve need or request. Responsible for creating an excellent customer experience.

Essential knowledge, job duties and responsibilities

  • Check order status, answer questions regarding shipment dates
  • Answer product questions for customers
  • Check on warranty claims for customers
  • Help troubleshoot product issues for customers, escalate as needed
  • Check on product availability as requested
  • Work closely with Shipping, Accounting, Purchasing and Production
  • Back up to order entry as needed
  • Follow up with all customer’s requests in a timely manner
  • Confirm customer’s orders
  • Minimal travel may be required

Minimum Qualifications & Requirements

  • Experience with Office Suite specifically Outlook, Excel and Word
  • Attention to Detail
  • Use of Fax, Printers, Scanners, and Copiers
  • Excellent Typing skills with accuracy
  • Excellent Phone Skills
  • Verbal and Written communication skills
  • Work independently with ability to organize priorities
  • Strong problem-solving skills
  • Ability to learn product descriptions, part numbers, options, etc.
  • Comfortable working with customers face-to face

Windward Design Group Inc


Sarasota, FL
34243 USA



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