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Call Center Team Lead

Window Nation, LLC Fulton, MD
  • Expired: over a month ago. Applications are no longer accepted.

Window Nation, the 5th largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Primary job Functions

  • Manage the flow of all inbound and outbound calls
  • Schedule and manage appointment availability in all markets
  • Create awareness and accountability of all Call Center Agent performance
  • Make executive decisions on lead eligibility by qualifying lead requirements
  • Ensure accuracy of the data entered into our system
  • Oversee escalated calls as needed
  • Assist with the implementation of new plans, objectives, and motivational tools
  • Develop and implement best team practices
  • Assist with your staff's ongoing development by hosting bi-weekly training sessions

What We Want (Requirements)

  • High School Diploma, GED, or equivalent
  • 1-3 years of supervisory or Team Lead experience
  • Expert proficiency in Microsoft Office
  • Experience with Salesforce is a plus
  • Ability to lead by example
  • Ability to multitask in a fast paced environment
  • Self-motivated, analytical and data driven
  • Ability to work well under pressure and get the job done at all costs
  • Excellent written and verbal communication skills
  • Commitment to personal and professional standards of excellence

What You Want (Perks)

  • W-2, full-time position
  • Benefits including vision, dental, healthcare, 401k
  • Paid time off
  • Growth potential

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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Window Nation, LLC

Address

Fulton, MD
USA