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Customer Service Representative

Window Genie of Princeton
Trenton, NJ
  • Posted: August 12, 2019
  • $12 to $15 Hourly
  • Full-Time

Window Genie is a nationally ranked home service franchise dedicated to improving the look and value of homes in your community through various services such as window cleaning, window tinting, pressure washing, gutter cleaning and more.

As an customer service representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You are responsible for working with customers via the phone and working with technicians to review daily work orders. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Learning jobs/services and pricing them over the phone
  • Customer and job data entry
  • Prioritize and coordinate the scheduling of services
  • Coordinate delays in schedule with customers and service technicians
  • Speak with customers about additional services
  • Liaison with technicians

Job Requirements:

  • Prior experience for a home service provider is a plus
  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Professional appearance and personality
  • Team player who can work independently
  • Work well in a fasted paced environment
  • Strong computer skills

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: $12.00 - $15.00 per hour

We believe in a job done right. When you put on a Window Genie® uniform, you become part of a place that treats employees with the same principles the franchise owners treat their customers with: respect, integrity, and professionalism. Incredible customer service only comes with committed experts like you, and so creating a culture of excellence is as important as cleaning windows-it's part of everything Window Genie franchise owners do.

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Window Genie® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Window Genie of Princeton

Address

Trenton, NJ
08619 USA

Industry

Business

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