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Seasonal Customer Service

Williams-Sonoma Inc. Phoenix, AZ
  • Expired: 7 days ago. Applications are no longer accepted.

Now hiring!

Seasonal Customer Service Agents – Work from Home in Phoenix!

Training starts Monday October 14th!

Job Description: Why you and why us?

Who are our Seasonal Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Emphasize our effort: Because we care

What Benefits do you offer?

  • 40% Discount on most merchandise!
  • Fun contests / rewards and recognition programs
  • Growth / Promotional Opportunities
  • Paid Training from the comfort of your home
  • Overtime, overtime, overtime
  • Pay = $12.00/hr

Essential Functions: The nuts and bolts

  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Perform other duties as assigned

Qualifications: What you need to apply

  • High School diploma or GED
  • 1 – 2 years previous customer service experience
  • Experience in a performance-based or metric-driven environment
  • Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

  • Ability to complete mandatory paid training for 3 weeks - 100% attendance is required
  • Must live in the state of Arizona
  • Position is full time hours only. Must be able to commit 40-50 hrs per week for the remainder of the year
  • Must complete our talent assessment after application has been completed (you'll receive a secondary email from Indeed for this request)
  • Must have a computer/PC/MAC with compatible OS
  • Must have a computer USB headset with microphone
  • Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training (Not sure if you have this? Check here: http://speedtest.wsgc.com/ )
  • If selected to the next step, you will be required to complete a one-way video interview for consideration (Example here: https://www.youtube.com/watch?v=GC-40FmZ5zM )

*Interested in learning a little more? Check out this video below!

Williams-Sonoma Inc.

Why Work Here?

Looking for a legitimate work from home opportunity this holiday season? Apply here in less than 5 minutes!

Williams-Sonoma's culinary legacy began in 1956, when Chuck Williams founded his original cookware shop in the California wine country town of Sonoma. The store offered a collection of classic French kitchen equipment that many Americans had never seen before. And it immediately became a favorite of home cooks and professional chefs alike. Since then, our brand has expanded to include hundreds of exclusive products from around the world, more than 250 stores nationwide, millions of direct-mail catalogs, an award-winning e-commerce site and one of the world's best-selling cookbook libraries. One essential factor remains unchanged: Williams-Sonoma's enduring commitment to the finest quality and outstanding customer service.

Address

Phoenix, AZ
USA

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