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IT Support Specialist

Willetts Technology, Inc Dallas ,TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Willetts Technology is currently seeking an IT Support Specialist for an immediate opportunity.

This is a full time position. The ideal candidate will have at least 2 YEARS EXPERIENCE in the realm of end user IT support. In addition, a two (2) year technical degree would be beneficial.

This position will be supporting multiple clients and multiple locations. The work environment is fast paced and full of energy. There are many opportunities to learn and experience different facets of the Information Technology profession. Opportunities to work alongside experienced system engineers and network engineers.


  • BASIC LAN/WAN Configuration --TCP/IP, DNS
  • Active Directory User Management
  • Outlook Configuration
  • Internet Explorer Configuration
  • Exchange Email Account Setup
  • Printer/Scanner Troubleshooting and Setup
  • PC Setup/Moves
  • Daily Activity/Customer Environments
  • Good Verbal and Written Communication
  • Ability to Organize and Time Manage

Job duties include:

  • Supporting end user with technical guidance and support
  • Working on projects with the system/network engineers
  • Following up with tickets to ensure resolution for end user's issues
  • Documenting processes and customer networks
  • Finding and suggesting solutions for company's IT needs
  • Finding and implementing the right hardware/software for our client base
  • Keeping daily task organized and scheduled
  • Finishing task/projects on time
  • Being able to help out where needed with team members and the company
  • Following company policies and procedures
  • Introducing best practices and implementing for our clients
  • Recommending best hardware/software to use internally/externally
  • Expanding your knowledge in the IT field
  • Growing your soft skills for improved customer/team experience

This is an exciting position with a Company that is growing rapidly and has lots of long term career opportunities.


Company Description
We provide tech support and software development so that Human Service workers can get the help they need FAST and stay focused on helping their clients.

Willetts Technology, Inc

Why Work Here?

We support Human Service Workers from across the Country to leverage technology so they can see more clients and help more people.

We are an elite team of Tech Support Agents, Network Engineers, Software Developers, and Project Managers who are dedicated to the Human Service Industry because we are proud to be a part of their mission to help people.


Dallas, TX