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Bowling Center Manager at Wildwood Byron

Wildwood Byron
Byron, MN
  • Posted: over a month ago
  • $17 to $18 Hourly
  • Other
Job Description

Qualifications

High school or equivalent (Preferred)


Supervising Experience: 1 year (Preferred)


Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:


· Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions.


· Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.


· Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.


· Hires, trains and supports bowling center management and center staff.


· Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.


· Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.


· Fosters high staff morale and effective performance management.


· Addresses center level HR and loss prevention issues by collaborating with the appropriate operations and Support Center staff. Maintains an open door policy at all times and facilitates proper communication between all departments.


· Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.


· Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.


· Develops and implements creative strategies to increases revenue.


· Increases group event sales revenue through effective management of sales team, and creates actionable and measurable sales deliverables.


· Provides consistent and superior food & beverage experience. Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcohol regulations.


· Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Programs and assures company’s safety policies are followed.


· Maintain the center’s assets and facilities to ensure a clean and healthy environment and ensure any issues are resolved in a timely manner.


· Hours of work – Minimum 40 hours per week (during peak seasons) with the ability to work varying shifts, weekends and holidays, as well as, extended workdays to fulfill effectively the requirements of the BCM position.


· Organizes bowling leagues and informs members of league requirements. Prepares and distributes announcements of league activities, collects member fees as necessary, and distributes tournament prizes.


· Inspects alleys to ensure equipment is operative and monitors patrons to detect disruptive behavior and misuse of alleys and equipment.


· The assistant BCM answers to the Board of Directors and shall perform other duties as assigned or directed by the Board of Directors.


Job Type: Full-time


Pay: From $17.00 per hour


COVID-19 considerations:

Covid-19 protocols are required to be followed as mandated by the state of Ohio.


Education:


High school or equivalent (Preferred)

Experience:


Supervising Experience: 1 year (Preferred)



Work Location: One location



Wildwood Byron

Address

Byron, MN
USA

Industry

Manufacturing

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