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Guest Experience & Social Specialist

Wildflower Scottsdale, AZ

  • Posted: over a month ago
  • $45,000 to $50,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Guest Service Specialist – The Guest and Breadhead Cheerleader and Brand Ambassador

• Manage incoming donation requests and coordinate approvals

• Manage Neighborhood Nights fundraising program – receive requests, coordinate and schedule events, manage invoices and provide recap reporting

• Manage gift shop orders

• Own employee gift incentive program

• Own reputation process- respond to all reviews, escalate reviews, issue refunds and credits, manage reputation vendor relationship, provide weekly and monthly reporting, communicate store opportunities and challenges to operations

• Help marketing plan all breadhead appreciation campaigns

• Visit stores to talk to guests and breadheads, in order to increase breadhead and customer engagement and experience

• Assist marketing with event planning and management

• Assist marketing with menu rollouts

• Assist with new campaigns to enhance guest experience

• Reports to Marketing Director

 

Qualifications

• Basic Excel, PowerPoint and Word experience

• Good written and verbal communication

• Previous customer service experience

• Restaurant experience – Not required but nice to have

• Ability to roll up sleeves and jump into multiple projects

• Ability to work autonomously and with a team

• Required to be in the office during office hours 8am – 5pm

Company Description
Fast Casual restaurant & bakery offering breakfast, lunch, dinner, and fresh baked bread/pastries. We pride ourselves on delivering THE BEST EXPERIENCE PERIOD!!!

See our career page at: https://wildflowerbread.com/careers/

Wildflower

Why Work Here?
Wildflower has been an industry leader in Arizona's Fast Casual scene for more than 20 years. Come be a part of our winning team today!

Fast Casual restaurant & bakery offering breakfast, lunch, dinner, and fresh baked bread/pastries. We pride ourselves on delivering THE BEST EXPERIENCE PERIOD!!! See our career page at: https://wildflowerbread.com/careers/

Wildflower's Logo

Address

8130 E. Cactus Rd. Scottsdale

Scottsdale, AZ
USA

Industry

Tourism

Website

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