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Information Technology Technician

Wild Rose Casino & Resort
Clinton, IA
  • Posted: over a month ago
  • Full-Time
Job Description

http://Position Summary: This individual ensures proper functioning of company's information processing system and helps business operations utilize software and hardware configurations that improve efficiency.

Essential Duties and Responsibilities: • Ensure proper functioning of the company’s information process system. • Investigates and resolves user software and hardware problems. • May access designated servers to perform essential job duties. • Answers questions and resolves problems by applying knowledge of software, hardware and provides oral and written reports and analysis to the IT Manager. • Talks to programmers, administrators and outside consultants to explain software errors or to recommend changes to programs. • Calls software and hardware vendors to request service regarding defective products. • May develop user training materials and train users on software and hardware. • Assists internal user with computer software and hardware problems. • Interact professionally with the staff; maintain effective working relationships and works in cooperation with the management team to meet department objectives. • Meets company attendance requirements • Maintain strict confidentiality relative to personal and casino data, policies and procedures. • Adheres to all safety requirements • Use guest service skills as identified in the Employee Recognition Program.

Qualifications and Requirement: Must be able to obtain and retain a gaming license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation.

Special Attendance Requirements: The Wild Rose Casino and Resort is in operation seven days a week, 365 days a year. Employees will be required to work days, evenings, weekends, holidays, split shifts, and overtime. We are not able to work around outside activities or other jobs unless it is agreed to, in writing, at time of hire.

Education and/or Experience: AA degree in Computer related field or equivalent experience preferred. National Career Readiness Certificate (NCRC) is desirable.

Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle to feel objects, reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee frequently works near computer equipment. The noise level in the work environment is usually moderate. Critical features of this job are described under the heading listed on the job description. Nothing in this job description restricts Wild Rose’s right to assign or reassign duties and responsibilities to this job at anytime.


Wild Rose Casino & Resort


Clinton, IA



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