Skip to Main Content
← Back to Jobs

Member Service Representative - Bilingual

Wider Circle Redwood City, CA
  • Posted: 10 days ago
  • $23 to $25 Hourly
  • Contractor

Who Are We?

Wider Circle aims to address an epidemic affecting older Americans: Loneliness and isolation, while providing support and resources.

Loneliness affects nearly half of older Americans a number that is set to grow by 40% to 35 Million when all Baby Boomers have retired. It causes depression and is worse to health than smoking 12 cigarettes a day. Wider Circle’s solution is the Connect for Life Program, in which we form and manage neighborhood groups of older neighbors that meet regularly with support from our trained facilitators to improve health, make new friends and find a renewed purpose. In addition to our Connect for Life Program, Wider Circle offers a Home Visit Program, a support service to welcome new members and assist them in using medicare resources.

What Are We Looking For?

Wider Circle is now seeking to hire a Member Service Representative to help our members navigate their health plan, make friends and boost a sense of purpose to engage more joyfully in life.

This person will run our Member Home Visit Program.

This individual will have a unique opportunity to work daily with a team of passionate people that focus on restoring grace and respect to aging and creating a future in which more seniors age in their homes surrounded by people who care about them. Success requires being a tenacious relationship builder. Tenacity is key because building relationships at our members’ stage in life takes genuine effort to establish trust.

Responsibilities:

  • Engage our members, primarily in person home visit but also via the phone and motivate them to attend meetings in their community

  • Recruit these members to join their neighbors in the Connect For Life Program

  • Meet members in their home to welcome them and review their health benefits

  • Act as a liaison to members and the health plan

  • Create partnerships with local community-based organizations to bring additional services to our members attention

  • Identify and cultivate members of the groups into ambassadors that recruit more members and organize community meetings

  • Monitor the success of program through tracking group attendance and member feedback


Qualifications:

  • Technically Savvy

  • Able to use Applications Software

  • Comfortable being a remote worker and Self Driven

  • Has reliable transportation and able to navigate to members home

  • Experience in community organizing, social work or mediating

  • Experience in and comfort with speaking to groups of people.

  • Must be bilingual, oral and written communication skills in Spanish required

  • A good listener

  • A connector of people

  • Demonstrated empathy and compassion in working with others.

  • Dynamic and engaging prefer to build relationships than to instruct

  • Comfort with technology (including Microsoft office and google apps)

  • Demonstrated ability to effectively manage details

  • Demonstrated ability to relate to older adults

We Offer:

  • Competitive salary (Contract to perm opportunities)

  • The opportunity to make the world a better place, inspire others to be the best versions of themselves and have fun.

  • Flexible Schedules

Wider Circle

Why Work Here?

Awesome company with great benefits!

Wider Circle’s Mission is to solve the senior loneliness epidemic that is driving up cost of care by undermining physical and mental health and care effectiveness. Loneliness affects nearly half of older Americans a number that is set to grow by 40% to 35 Million when all Baby Boomers have retired. It causes depression and non-adherence and is worse to health than smoking 12 cigarettes a day. Wider Circle’s solution is the Connect for Life Program. Wider Circle forms and manages neighborhood groups of seniors that meet regularly with support from our facilitators to improve health. We mesh social epidemiology research and a proprietary technology platform to solve loneliness and to create around each member a Wider Circle of friends that provide lasting support.

Address

711 Nevada Street, Redwood City CA 94061
Redwood City, CA
USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.