The Inside Sales Representative’s main responsibility is to attend to the customer's needs during the order taking process. The Inside Sales team will ensure the highest level of customer satisfaction within the company’s policies, procedures, and guidance directives provided by the senior management team.
This position is full-time, Monday – Friday. We are looking for a bilingual English/Spanish speaker.
Detailed Responsibilities include the following:
Front Counter operations:
Assist walk-in customers in an expedient, professional, and courteous manner.
Process orders or prepare quotes in a timely and accurate manner.
Orders can be received through various avenues of communication (walk-ins; telephone; e-mail; text messaging; fax)
Answer inbound calls on a multi-line phone system in an expedient, professional, and courteous manner.
Once the order is taken, coordinate with operations to facilitate delivery of the purchased materials to the customer via Will Call (customer pick-up) or company shipment to the customer’s designated location.
Verbally validate/confirm orders with customers prior to finalizing.
Ensure that customer enquiries are being expediently answered as they arise.
Notify customers when orders are ready for pickup.
Communicate potential lost orders to purchasing and the appropriate managers including the reason for the potential lost order (i.e. material is not available, unable to schedule delivery when material is needed).
Collect payment, in person and telephonically, for orders processed (cash; checks; credit cards).
Reconcile “cash drawer” accurately at the end of the day.
Experience and Educational requirements:
Minimum 2 years’ customer service experience.
High School diploma or equivalent required.
Proven organizational skills.
Proficiency in Microsoft office: Excel, Word, Outlook.
Excellent verbal and communication skills.
Attention to details and ability to multi-task in a fast pace environment.
Experience with Epicor ERP a plus.
Bilingual in English/Spanish required.