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Engineering Manager

WholePoint Systems, LLC Washington, DC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

  • Required:
    • A Bachelor’s degree in an IT or related field
    • A current MCSE, VCP, or CCNP certification
    • At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support. E.g. able to know teams’ skillsets, make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering & Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering support.
    • 12+ years of relevant experience in a Systems Engineer role or similar capacity. E.g. implementing and troubleshooting IT systems, hardware & software, Systems Design, etc. (Or, 10 years’ experience and an MS in an IT or related field)
    • Strong experience implementing and troubleshooting a Virtualized Windows server environment including: Active Directory, Group Policy, SQL, DNS, DHCP, and PKI
    • Must be a U.S. Citizen and be able to obtain a Public Trust clearance
  • Strongly preferred:
    • Strong demonstrable experience with any F5 BIG-IP product or any F5 certification
      (e.g. experience with or certified in: LTM, GTM, APM, etc.)
    • Strong engineering-level experience with: VMware ESXi, VMware Horizon VDI, OS patching using SCCM and Kace, Device alerting and monitoring using SolarWinds
    • Any of the following certifications: F5, CCNP, VCP, SCCM, SQL Server, ITIL V3, SNIA
    • Experience working engineering projects during a data center consolidation, particularly V2V migrations from Hyper-V to ESXi


  • Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly
  • Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers’ personal and professional development goals
  • Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity
  • Provide remote and on-site support until the incidents are resolved
  • Provide a root cause and mitigation analysis post-incident within 24 hours
  • Configure and manage Group Policy including: GPO settings, application to OUs, and deployment
  • Perform SQL Database maintenance, upgrades, configuration, and system performance tuning
  • Assist in Datacenter consolidation projects and integrations including Hyper-V with ESXi
  • Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
  • Adhere to all established change management processes, contribute to documentation repository.
  • Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
  • Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management
  • Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
  • Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures

A successful candidate for this position would possess the following skills/traits:

  • Technical:
    • Ability to learn various technologies quickly
    • Technical minded (in execution) but business focused (in planning)
    • Focus on precision and detail when performing duties
    • Willingness to leverage Vendor Support contracts for system changes and troubleshooting
  • Operational:
    • Comprehensive in planning, execution and documentation
    • Go-Getter or Self-Starter; ability to work with light instruction
    • Willingness to cross-train or mentor team members
    • Ability to understand the big picture
  • Professional:
    • Ability to shift focus and priorities on a daily basis
    • Excellent written and verbal communication
    • Excellent customer service skills
    • Willingness to participate in lower level support as a surge resource when needed
  • Managerial/Leadership:
    • Ability to assist team members in improving non-technical skills
    • Excellent team interaction and communication
    • Willingness to provide instruction as needed but not micro-manage team members
    • Ability to: understand the big picture, problem, or goal; create 50% of the solution independently; work with engineers to finalize a plan of action; and participate at an engineering and operational level as needed (i.e. fill gaps in expertise on project)

WholePoint Systems, LLC


Washington, DC

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