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IT Manager

White Rock Medical Center
Dallas, TX
  • Posted: over a month ago
  • Full-Time
Job Description

Job Title: Manager, IT Operations

Job Summary: The Manager of IT Operations primary responsibility is to oversee the streamlined operation of the technical infrastructure of the organization. They will plan, coordinate, direct, and design all operational activities of the Service Desk and Technical Services team (i.e. PC Technicians, System Administrators, Network Administration, etc.). The Manager of IT Operations will coordinate closely with the Chief Information Officer, and other IT Directors and Managers. They will work closely with stakeholders in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions relevant to the technical infrastructure of the organization.

Essential Job Duties:

· Formulate and implement long-term strategic plans for acquiring and enabling efficient and cost-effective information and communication technologies.

· Manage IT department operational planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.

· Define and communicate project milestones, service level agreements, and resource allocation to stakeholders including the Avanti executive team, department leads, support staff, and end users.

· Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.

· Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

· Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware based on department needs.

· Direct and perform research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.

· Oversee provision of end-user technical assistance, including service desk and technical support services.

· Generally available after-hours to address urgent escalations and support special projects as needed.

Behavioral Standards:

· Exhibits excellent customer and service oriented behaviors in every day work interactions.

· Demonstrates a courteous and respectful attitude to internal workforce and external customers.


· Provides accurate and timely written and verbal communication of information in a manner that is understood by all.

· Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.

· Able to use IT systems in an accurate and proficient manner.


· Contributes toward effective, positive working relationships with internal and external colleagues.

· Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.


· Bachelor’s degree or Commensurate experience in the field of computer science or at least 5 years of information technology experience in an IT infrastructure support role.

· Experience in an Acute Hospital environment preferred

· Experience with infrastructure assessment, design, implementation, and support.

· Knowledge of applicable laws and regulations (e.g. HIPAA, HITECH) as they relate to Healthcare Information Technology.

Licensure/Certifications: Cisco CCNA or Similar certifications

ADA/Physical Demands:

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.

· Required to stand; walk; sit; use of hands and fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties

White Rock Medical Center


Dallas, TX



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