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Eyewear Sales Associate (bilingual)

Westminster Eyecare Associates Providence, RI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Summary:

We have 2 positions open!

Eyewear Consultant: Associate helps the patient choose their perfect eyewear by educating them about frames, lenses, and lens enhancements.

Dispensary Consultant: Associate dispenses, fits, adjusts, and troubleshoots for patients that come to retrieve their eyewear or contact lenses. Provides excellent after sales service.

Primary Job Functions:

  • Greets customers immediately when they enter the gallery or are handed off from a technician.
  • Asks open ended questions to determine the patient’s eyewear style preferences and escorts the customer to the appropriate product in the gallery based on their lifestyle, prescription, and price needs.
  • Understands what a proper frame fit is and ensures that each patient gets a frame adjustment during dispense; gives patients correct case and cleaning cloth
  • Demonstrates and educates the patient on proper cleaning and maintenance of eyewear and contact lenses; offers cleaning supplies for sale.
  • Places re-orders for contact lenses/eyewear on OfficeMate and the Mandalay portal.
  • Accountable for the proper calculation, collection, and record keeping of payments.
  • Troubleshoots patients who cannot see clearly during/post dispense; differentiates between manufacturing, non-adapt, and RX errors (using trial frame). Educates and provides training to patients who are new to multifocal lenses.
  • Navigates OfficeMate efficiently and can properly: make, read and update patients’ notes in Officemate; understand the ledger, can update demographics and order status.
  • Finds frame replacements/performs minor repairs for patients who come in with broken frames.
  • Answers patient questions regarding order status and other related inquiries via phone call or email using the Lab Order Tracker.
  • Notifies patients (by phone and in OfficeMate) that their lenses only orders (trace jobs) have arrived; reminds patients to bring in their frame for a cut down.
  • Reads eyeglass/contact lens prescriptions and navigates a paper chart.
  • Makes reminder calls for patients whose orders have been not picked up for over two months.
  • Refills eyeglass cases as needed and maintains organization by brand.
  • Remains active on teams to effectively communicate throughout the day.
  • Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.
  • Maintains operations by following policies and procedures; reports needed changes.
  • Protects patients’ rights (HIPPA) by maintaining confidentiality of personal and financial information.
  • May be required to perform other related duties as assigned.

Requirements:

  • High school graduate or equivalent.
  • Previous experience in customer service or retail environment preferred.
  • Effective oral and written communication; bilingual verbal Spanish skills required.
  • Basic math skills required.
  • ABO Certification preferred.
  • Computer literacy and proficient typing and excel skills.
  • High degree of attention to detail and trustworthiness.
  • Demonstrated ability to deliver results.
  • Ability to multi-task in a fast paced, intense (high volume) environment.
  • Sound judgment, problem solving and decision-making skills.

Westminster Eyecare Associates

Why Work Here?
No nights or weekends! Great culture!

Address

Providence, RI
USA

Industry

Healthcare

View all jobs at Westminster Eyecare Associates