Customer Service Assistant

Leading Community Association Management company is seeking a Customer Service Assistant within our Customer Service Department to join our team! On-the-job training to be provided.

Responsibilities:

• Answering incoming calls from residents and clients
• Providing coverage for staff absences in the Customer Service Department
• Drafting and sending letters via e-mail and USPS to residents (violations, bills, miscellaneous notices)
• Work Order Entry
• Obtaining Work Order updates and following up with Vendors
• Production of reports using industry software related to Work Orders, violations, etc.
• Gathering documents and materials for Community Meetings
• Miscellaneous support tasks assigned by Property Managers and Customer Service Representatives
• Covering after hour emergencies on an on-call basis (Paid at Time and a Half basis rate of pay) 5-6 rotating weeks per year

​Qualifications:

• Excellent Communication and Customer Service Skills
• Great attention to detail and organization
• Proficiency in Windows
• Knowledge of Microsoft products (Word, Excel, Outlook)
• Must be a quick study in computer-based programs (training to be provided)
• Ability to multi-task and prioritize workload
• Must be willing and able to perform in a fast-paced environment
• Must be a self-starter and able to work independently after appropriate training
• Must be available to assist with covering after hour emergencies on an on-call basis 5-6 rotating weeks per year

Hours of Operation:

Monday through Friday 9:00am - 5:00pm

Overtime may be required based on deadlines and company needs