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Assistant Director, Financial Aid Operations

Western Washington University Bellingham, WA
  • Posted: over a month ago
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Assistant Director, Financial Aid Operations

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Work type: Permanent Full Time

Location: Bellingham, WA

Categories: Enrollment & Student Services

Position Title
Assistant Director, Financial Aid Operations

About the University
Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.

About the Department
The Financial Aid Department supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position
This position provides supervisory and administrative support for the timely awarding and reconciling of financial aid awards. The position promotes the enrollment objectives of the University by assisting the director and associate directors with the management of the Operations Center, including mass packaging of student aid, and ensuring compliance with relevant federal and State regulations. This position leads efforts directed towards the integration of financial aid programs with the Offices of Admissions, Student Business Office and Assistant Attorney General. Serves as a member of the office's management team, ATeam, which directs all office activity, including, but not limited to, planning, supervision, staff training, public presentations, serving as liaison with appropriate offices and agencies, communication, developing and implementing policies and procedures, regulatory compliance, fiscal management, report preparation, and day-to-day activities of the office.

Required Qualifications

+ Bachelor's Degree

+ Minimum of 4 years of financial aid work experience at a college or university administering federal and/or state aid, with demonstrated ability to accurately interpret and comply with financial aid regulations

+ Excellent communication skills

+ Proficient with MS Access, Excel and Word

+ Supervisory or lead experience, with demonstrated ability to effectively plan, organize, prioritize, and delegate tasks to meet deadlines

+ Demonstrated analytical and problem-solving skills with the ability to work independently within a highly computerized, dynamic work environment

+ Demonstrated ability to calmly manage conflict and change in the work environment with positive results

+ In accordance with Federal regulatory requirements, the incumbent must be in good standing on any outstanding Federal Title IV loans

+ Demonstrated ability to effectively provide services to diverse students and families

Preferred Qualifications

+ Master's Degree

+ Demonstrated experience working with a Financial Aid relational database, writing data queries and reports using tools like SqlDeveloper, BiQuery, or MS Access

+ 2 years experience working as a financial aid professional reviewing aid applications, performing verification, making professional judgement changes, award revisions, reviewing financial aid satisfactory academic progress petitions, and giving financial aid presentations

+ Direct experience working with Banner Financial Aid software and/or NOLIJ Imaging software system

Commensurate with experience and qualifications, includes an excellent benefits package.

Application Instructions

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications, including your demonstrated ability to effectively provide services to diverse students and families.

Please include the names and contact information of three professional references.

Closing Date Notes
Application review begins July 11, 2019; position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU's Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

Job no: 497043

Advertised: Jun 11 2019 09:00 Pacific Daylight Time

Applications close:

Western Washington University

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