Inside Sales Representative

WESTERN STEEL & SUPPLY, INC.

Western Steel & Supply is a family-owned full-line distributor of steel and other metal products, serving manufacturers, contractors and other businesses throughout Western Washington for almost 100 years. Our focus is supplying quality steel products and providing superior customer service with reliable deliveries.

JOB TITLE: Inside Sales Representative

POSITION SUMMARY:

Quotes and writes orders for our full product line to all types of customers via telephone, email, and over the counter at our business office. Builds and maintains customer relationships in the interest of a high level of service.

DUTIES AND RESPONSIBILITIES:

1. Answers incoming inquiries from customers through a variety of media (e-mail, fax, website, phone, etc).

2. Quotes price and delivery to customers based on established pricing structures in order to maximize profit, while allowing for variance when appropriate.

3. Understands how to compute pricing for all types of orders.

4. Has working knowledge of all types and grades of stock material, their basic applications and finds resources if additional information or service is necessary.

5. Prepares orders according to established standards and procedures.

6. Maintains awareness of customer’s credit standing and follows all company procedures regarding extending of credit and terms and conditions.

7. Completes the order process to insure prompt and accurate deliveries.

8. Coordinates with sales and operations managers to resolve any customer issues and maximize opportunities.

9. Develops relationships with customers.

10. Makes out-calls when able to develop customer base.

11. Completes other duties as related or assigned.

EDUCATION AND EXPERIENCE:

High school diploma and 1 year experience with sales and customer service.

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent communication and organizational skills

Relationship management skills, and ability to work with a variety of personalities

Commitment to customer service

Ability to balance many requirements at once needing quick resolution

Detail orientation and strong math skills

Construction industry experience preferred

Job Type: Full-time

Pay: $18-22 per hour

Benefits:

• 401(k) with matching company contributions
• 100% paid medical dental and vision insurance
• Paid time off including holidays, sick, and vacation
• Bonus pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent

Experience:

• Sales Experience: 1 year
• Customer Service: 1 year

Work Location: Single company office