Medical Receptionist

Western Health Care

A Professional Medical Corporation

Medical Receptionist Duties and Responsibilities

The medical receptionist duties are wide-ranged and include:

·       Welcomes patients and visitors both in person and on the telephone answering or referring inquiries

·       Scheduling appointments in a manner that optimizes patients’ satisfaction, provider time and treatment room utilization

o   Provides sufficient time for the level of exam scheduled

o   Takes into consideration the urgency of the complaint when scheduling appointments

o   Reschedules appointments when necessary in a manner respectful of the patient’s time

·       Registration of new and returning patients

·       Verification of health insurance coverage

·       Maintains the work flow of the office by keeping patient appointments on schedule by notifying the physician of the patient’s arrival and reminding the doctor of service delays

·       Files and retrieves patient records—both paper and electronic medical records as indicated

·       Review the encounter ticket for proper billing and coding

·       Maintain patient’s accounts

o   Updates personal and financial records (verify each visit)

o   Collects and records patient charges

o   Expedites third-party claims (insurance)

·       Maintains office inventory and equipment

o   Checks stock of supplies regularly to determine inventory

o   Maintain calibration of equipment

·       Adheres to HIPPA standards maintaining strict patient confidentiality

o   Keeps all charts, lab and other studies out of sight of other patients, visitors or vendors

o   Schedules appointments for consultants, diagnostic studies and all confidential matters in a manner that confidential information is never overheard by others

·       Maintains operations by following policies and procedures and reporting needed changes