Supvr Sales Center
Western Dental Orange, CA
- Posted: February 03, 2021
Our Call Center Supervisor is responsible for the productivity and results of our call center. They'll delegate work, listen to calls, and coach team members as needed. The supervisor should feel comfortable providing both constructive criticism and positive feedback to employees.
We want them to encourage our employees to be the best callers they can be. Call centers can be chaotic places, so our supervisor should be comfortable managing the activity and adjusting processes to alleviate unnecessary stress or conflict. As new campaigns begin, they may need to choose special teams based on employee skill sets. Responsibilities: * Manage all call center activities * Train, coach, and discipline call center agents * Track and document productivity and results * Identify problem areas and adjust working processes appropriately * Select special teams to work on new campaigns * Listen to calls and train employees on their technique Requirements Necessary Skills & Qualifications: * High school diploma or equivalent * Minimum of three years in a call center environment * Ability to translate client objectives into successful calls * Excellent leadership and coaching skills * Strong verbal and written communication skills
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