Expired: April 01, 2021. Applications are no longer accepted.
The Customer Service Representative is responsible for performing customer service tasks defined below in a professional manner, while promoting excellent customer service. Western Dental's team consists of over 600 professionals and staff at Western's corporate headquarters in Orange, California and more than 250 dental clinic locations.
Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
Provide information to members regarding dental benefits and provider network
Provide eligibility information to provider network
Coordinate emergency care (out-of-area and specialist referrals)
Interact with other departments (or areas) to resolve patient and/or doctor inquiries
Assist in training new Customer Service representatives