Experienced Customer Service Representative
- Posted: over a month ago
Westchester Veterinary Center is looking for an experienced Customer Service Representative. If you have a passion for animals and their people, are reliable, and have a good work ethic, we are looking for you!
Why work at Westchester Veterinary Center?
We are a busy, 4 doctor clinic. We love what we do and we strive to make everyday a great day. We offer competitive compensation, continuing education, paid time off, full benefits, and a caring and fun atmosphere. If you want to grow your career, we are the place to be as we love to teach our staff how to be successful. We have frequent learning opportunities (which usually include free lunch!) and will support your curiosity and desire to know more about veterinary medicine.
We have high standards for ourselves and expect that you will too. We take pride in the quality of our work and in the quality of our working environment. No drama or back-stabbing here, just a team of great people doing great work.
To join us you must have customer service experience in the animal field, be a self-starter, a hard worker, and be able to work Saturdays.
If this describes you, read the job description below and send us your resume!! We can't wait to meet you!!
The Client Service Representative is often the first point of contact with clients so exceptional service skills are required. The Client Care Representative must be friendly, professional, courteous, always show urgency and appropriate concern
Greet clients in a friendly, professional, and efficient manner
Answer multi-line phone system and directing the calls accordingly
Obtain medical and other information from referring vets
Schedule and confirm appointments
Check patients in the hospital according to schedule and prepare patient files
Notify appropriate departments that patients have arrived
Make sure the lobby and reception areas are organized and neat, including stocking and cleaning areas for clients
Obtain deposits and other payments from clients
Client admission and check out
Print and distribute daily schedules
Mail out prescriptions
KNOWLEDGE & SKILLS:
Smiles and positive attitude
Computer and business system proficiency
Verbal and written communication skills
• At least 1 year in a customer service role
• High School Diploma/GED or equivalent
• Veterinary field, terminology, and protocols a plus
• Working effectively in a team
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job
Frequently position self and move about the reception area to file, use office machinery such as fax, scanners and computers, and assist clients with merchandise
Frequently transports inventory to stock shelves.
The employee must occasionally lift and/or move up to 25 pounds.
Often transport patients to weigh on scales
Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information
While performing the duties of this job, the employee is regularly required to sit, talk, or hear.
While performing the duties of this job, the employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; taste or smell.
While performing the duties of this job the employee is exposed to hazards associated with aggressive patients, hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Westchester Veterinary Care and Cat Clinic
AddressLos Angeles, CA
BusinessView all jobs at Westchester Veterinary Care and Cat Clinic