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Experienced Customer Service Representative

Westchester Veterinary Care and Cat Clinic
Los Angeles, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Westchester Veterinary Center is looking for an experienced Customer Service Representative. If you have a passion for animals and their people, are reliable, and have a good work ethic, we are looking for you!

Why work at Westchester Veterinary Center?

We are a busy, 4 doctor clinic. We love what we do and we strive to make everyday a great day. We offer competitive compensation, continuing education, paid time off, full benefits, and a caring and fun atmosphere. If you want to grow your career, we are the place to be as we love to teach our staff how to be successful. We have frequent learning opportunities (which usually include free lunch!) and will support your curiosity and desire to know more about veterinary medicine.

We have high standards for ourselves and expect that you will too. We take pride in the quality of our work and in the quality of our working environment. No drama or back-stabbing here, just a team of great people doing great work.

To join us you must have customer service experience in the animal field, be a self-starter, a hard worker, and be able to work Saturdays.

If this describes you, read the job description below and send us your resume!! We can't wait to meet you!!

The Client Service Representative is often the first point of contact with clients so exceptional service skills are required. The Client Care Representative must be friendly, professional, courteous, always show urgency and appropriate concern


ESSENTIAL FUNCTIONS:

  • Greet clients in a friendly, professional, and efficient manner

  • Answer multi-line phone system and directing the calls accordingly

  • Obtain medical and other information from referring vets

  • Schedule and confirm appointments

  • Check patients in the hospital according to schedule and prepare patient files

  • Notify appropriate departments that patients have arrived

  • Make sure the lobby and reception areas are organized and neat, including stocking and cleaning areas for clients

  • Obtain deposits and other payments from clients

  • Client admission and check out

  • Print and distribute daily schedules

  • Mail out prescriptions

KNOWLEDGE & SKILLS:

  • Customer Service

  • Multi-Tasking

  • Cash handling

  • Professional appearance

  • Smiles and positive attitude

  • Computer and business system proficiency

  • Verbal and written communication skills

  • Phone systems

  • Saturday availability

EDUCATION/ EXPERIENCE:

• At least 1 year in a customer service role

• High School Diploma/GED or equivalent

• Veterinary field, terminology, and protocols a plus

• Working effectively in a team

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job

  • Frequently position self and move about the reception area to file, use office machinery such as fax, scanners and computers, and assist clients with merchandise

  • Frequently transports inventory to stock shelves.

  • The employee must occasionally lift and/or move up to 25 pounds.

  • Often transport patients to weigh on scales

  • Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information

  • While performing the duties of this job, the employee is regularly required to sit, talk, or hear.

  • While performing the duties of this job, the employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; taste or smell.

WORK ENVIRONMENT:

While performing the duties of this job the employee is exposed to hazards associated with aggressive patients, hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Westchester Veterinary Care and Cat Clinic

Address

Los Angeles, CA
USA

Industry

Business

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