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Customer Service Representative (Temporary!)

Westaff Wallingford, CT
  • Expired: over a month ago. Applications are no longer accepted.


Support high call volume with tact, diplomacy, and strong customer service behavior in accordance with company guidelines to provide World Class Service.


· Accurately process customer orders into KBM and WOE systems according to internal processes in a timely manner.

· Obtain and record all information relevant to customer interactions.

· Provide pricing and shipping information.

· Maintain price files.

· Resolve order entry/shipping errors.

· Accurately, quickly and courteously receive incoming customer telephone calls and e-mails, and extract the maximum amount of essential information in a minimum amount of time.

· Accurately and quickly utilize computer-aided CRM, customer relationship management system tools to create cases, and manage customer order and product issues.

· Serve as an information resource to internal customer. Locate requested information through additional sources.

· Observe customer survey and feedback operations providing appropriate best practice responses.

  • Participate in continuous education classes relative to product and process compliance. Participate in job-related training sessions and seminars.


· Coach our customers on spa usage and maintenance responsibilities.

· Understand our customers’ needs and listen and resolve issues as best you can professionally. Respond to order related issues, status of orders, general customer inquiries, and/or customer complaints.

· Good computer skills; ability to self-motivate; excellent people and customer service skills required.

· Answer high volume incoming customer service and order support calls, and e-mails.

· Process orders through available systems in a timely manner according to company guidelines. Demonstrate consistently a professional company image through phone and e-mail interaction.


· Spa experience, basic mechanical aptitude, ability to understand technical product issues a plus

· High School diploma or equivalent.

· Good verbal and written communication skills

· Problem-solver; ability to deal with customers (internal and external) in difficult situations, ability to perform appropriately under stress and with displeased customers is also necessary.

· Computer literate, including Excel, Outlook, Word

· At least one (1) year experience in a product-based customer support function and/or call center environment.

· Understands coaching concept and is coachable.

· Understands the concept of winning culture values.

  • Flexibility to work overtime and weekend hours. Maintain prompt and regular attendance according to company/department policy.


The employee frequently is required to sit in an office environment and reach with hands and arms. The employee will frequently use a computer keyboard, mouse, telephone. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and viewing a computer screen.


Why Work Here?

Excellent opportunity to use Marketing skills and gain additional experience

Weekly pay! Competitive benefits Free online education! Opportunity for growth!


Wallingford, CT