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Customer Service Representative (Temporary!)

Westaff Wallingford, CT
  • Expired: over a month ago. Applications are no longer accepted.

POSITION SUMMARY

Support high call volume with tact, diplomacy, and strong customer service behavior in accordance with company guidelines to provide World Class Service.

SPECIFIC RESPONSIBILITIES

· Accurately process customer orders into KBM and WOE systems according to internal processes in a timely manner.

· Obtain and record all information relevant to customer interactions.

· Provide pricing and shipping information.

· Maintain price files.

· Resolve order entry/shipping errors.

· Accurately, quickly and courteously receive incoming customer telephone calls and e-mails, and extract the maximum amount of essential information in a minimum amount of time.

· Accurately and quickly utilize computer-aided CRM, customer relationship management system tools to create cases, and manage customer order and product issues.

· Serve as an information resource to internal customer. Locate requested information through additional sources.

· Observe customer survey and feedback operations providing appropriate best practice responses.

  • Participate in continuous education classes relative to product and process compliance. Participate in job-related training sessions and seminars.

KNOWLEDGE, SKILLS AND ABILITIES

· Coach our customers on spa usage and maintenance responsibilities.

· Understand our customers’ needs and listen and resolve issues as best you can professionally. Respond to order related issues, status of orders, general customer inquiries, and/or customer complaints.

· Good computer skills; ability to self-motivate; excellent people and customer service skills required.

· Answer high volume incoming customer service and order support calls, and e-mails.

· Process orders through available systems in a timely manner according to company guidelines. Demonstrate consistently a professional company image through phone and e-mail interaction.

QUALIFICATIONS

· Spa experience, basic mechanical aptitude, ability to understand technical product issues a plus

· High School diploma or equivalent.

· Good verbal and written communication skills

· Problem-solver; ability to deal with customers (internal and external) in difficult situations, ability to perform appropriately under stress and with displeased customers is also necessary.

· Computer literate, including Excel, Outlook, Word

· At least one (1) year experience in a product-based customer support function and/or call center environment.

· Understands coaching concept and is coachable.

· Understands the concept of winning culture values.

  • Flexibility to work overtime and weekend hours. Maintain prompt and regular attendance according to company/department policy.

WORK PLACE CONDITIONS

The employee frequently is required to sit in an office environment and reach with hands and arms. The employee will frequently use a computer keyboard, mouse, telephone. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and viewing a computer screen.

Westaff

Why Work Here?

Excellent opportunity to use Marketing skills and gain additional experience

Weekly pay! Competitive benefits Free online education! Opportunity for growth!

Address

Wallingford, CT
USA