Effectiveness of handling incoming and outgoing telephone calls that result in booking service calls and efficiently handling customer queries and offering maintenance agreements.
Accuracy of processing payments, preparing daily deposits and maintaining manual accounts receivables.
Proficiency in conducting outbound calls after service calls and in generating new business from those calls.
Promptness and correctness in processing daily work orders for invoicing, filing and other administrative duties.
Level of personal advancement made in self development and company input to the achievement of the company goals.
- Professional appearance and demeanor
- Excellent oral and written communication skills
- Basic math kills
- Accurate typing skills, preferably 50 wpm or better
- Attention to detail
- MS Word and Excel proficient