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Customer Service Rep (E-Commerce)

Westaff Miami, FL
  • Posted: 20 days ago
  • Other
The Customer Service Representative is responsible troubleshooting and problem resolution for Marketplace or E-Commerce Customers (consumers) who call or e-mail Customer Service for assistance.Located in North Miami area.Pay: $13/hourSchedule: Monday-Friday 8:15AM-5PM (45 Min Lunch Break)

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Answer inbound Customer Phone calls - Troubleshoot, resolve and respond appropriately to situation based upon specific Marketplace.
  • Check for documentation of prior customer contact regarding issue.
  • Handle calls quickly to maintain minimum number of calls in queue.
  • Monitor assigned Marketplace/Calls in Queue desk. Troubleshoot, resolve and respond appropriately to situations.
  • Provide average 80 responses to customers per day.
  • Provide customer resolution response via email; maintaining email as record of correspondence.
  • Respond appropriately to questions from Amazon/Wal-Mart /other websites from potential purchasers.
  • Process and monitor Return queue in system Dashboard.
  • After return product is received in warehouse, process refund or exchange based upon Marketplace and customer preference.
  • Warranty claims - For purchases made through retail stores, facilitate exchange for customers, processing in database and provide customers with return number.
  • Website Administration - Respond to claims opened by customers through e-commerce accounts in a timely manner.

QUALIFICATIONS

  • Inbound Customer Service experience (call center environment)
  • Bilingual in English and Spanish is strongly preferred.
  • Requires excellent computer skills including internet navigation skills and working knowledge of Microsoft Office (including Outlook, Word, and Excel).
  • Typing/keyboarding skills of minimum 40 WPM.
  • Strong attention to detail and ability to accurately produce repetitive work.
  • Must have excellent verbal & written communication skills, able to use proper business correspondence to respond clearly and accurately to customer questions and requests.

Westaff

Address

Miami, FL
33179 USA

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