Westaff has job openings in Southington, CT for Sales and Service Bankers in a Call Center.
WE ARE CURRENTLY HIRING FOR A START DATE IN APRIL, but interviews will start in February.
MUST HAVE THE FLEXIBILITY TO WORK VARIED SCHEDULES, as this is a 24/7 Call Center
These are TEMP TO PERM positions, paying $16/hour!
Job description :
Handling over the phone interactions with the goal of providing exceptional service to consumer and business customers.
Deepening customer relationships through cross selling and new Consumer or Business acquisition utilizing a needs-based selling approach.
Facilitate problem resolution, provide complete and accurate information, identify cross sell opportunities.
Deliver service through additional channels such as email and live chat.
ALL CANDIDATES MUST WILL HAVE THE FLEXIBILITY TO WORK VARIED SCHEDULES, A GREAT ATTITUDE, AND THE WILLINGNESS TO WORK IN A SALES ENVIRONMENT.
Education: High school Diploma/GED, College degree preferred
*** Recent College Grads are encouraged to apply in addition to applicants with experience!
Bilingual, Spanish speaking a plus
2-4 years of customer service experience required
1 year minimum sales or telemarketing experience preferred
Call Center and/or Banking experience preferred
MUST be very personable and eager, with a Sales oriented personality!
Experience with live chat and social media a plus
Effective communicate skills over the telephone.
Strong working knowledge of computer (email, internet, intranet, etc.)
Ability to learn all software systems that support Customer Care Center requests, inquires and transactions.
Ability to effectively multi-task
Excellent organizational skills with attention to detail
Call center environment in a cubicle wearing a headset
Must remain at workstation for long periods of time
Be willing and able to work a set schedule that may include evenings and weekends. Shift bidding takes place quarterly and is based on performance as well as seniority.
Obtain satisfactory results from a background/employment history investigation and drug screening