Customer Service (06492)
Westaff Wallingford, CT
- Expired: over a month ago. Applications are no longer accepted.
Westaff has Customer Service openings for experienced Call Center Reps!
Competitive pay rate of $18/hour
Temporary positions, 8-5. Monday through Friday.
Job duties of the Customer Service Rep:
Answer a high volume of phone calls in a call center environment
Extensive customer interaction
Handling Customer inquiries on delivery status
Making balance due collection calls and responding to inquiries regarding same
Data entry of customer information, forwarding info via email to defined departments, depending on type of inquiry
You will act as a gatekeeper to respond to phone calls so that customers can actually talk to a person!
You will diffuse highly escalated situations
Requirements for this Customer Service job include:
3-5 years experience in a high volume, Call Center/Customer Service position
Experience with diffusing highly escalated situations
Excellent verbal communication skills and the ability to remain calm when speaking with an unhappy customer
Basic MS office and data entry skills, as well as strong written communication skills for email correspondence
Professionalism, politeness, patience and a calm demeanor
High School Diploma required
