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Customer Service (06492)

Westaff Wallingford, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Westaff has Customer Service openings for experienced Call Center Reps! 

Competitive pay rate of $18/hour

Temporary positions, 8-5. Monday through Friday. 

Job duties of the Customer Service Rep:

Answer a high volume of phone calls in a call center environment

Extensive customer interaction 

Handling Customer inquiries on delivery status 

Making balance due collection calls and responding to inquiries regarding same

Data entry of customer information, forwarding info via email to defined departments, depending on type of inquiry

You will act as a gatekeeper to respond to phone calls so that customers can actually talk to a person! 

You will diffuse highly escalated situations

 

Requirements for this Customer Service job include:

3-5 years experience in a high volume, Call Center/Customer Service position

Experience with diffusing highly escalated situations 

Excellent verbal communication skills and the ability to remain calm when speaking with an unhappy customer

Basic MS office and data entry skills, as well as strong written communication skills for email correspondence

Professionalism, politeness, patience and a calm demeanor

High School Diploma required

 

Westaff

Address

Wallingford, CT
USA
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