WestRock \(NYSE: WRK\) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace\. WestRock's 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia\. Learn more at www\.westrock\.com \.
Customer Service Representative \- Aurora, IL
2759 North Eola Rd
Aurora, Illinois, 60502
Opportunity summary: As a Customer ServiceRepresentative \(CSR\), you will represent WestRock to the customer and act as acritical liaison between the customer, sales, and operations teams\. As CSR youwill receive and process routine customer orders, inquiries, and/or customerissues related to orders\. You will also be responsible for maintaining theongoing relationship with multiple customers and sales staff utilizingknowledge of products, logistics, production planning, and inventorymanagement\.
How you will impact WestRock
Represent WestRock values and deliver excellent service through each interaction
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Run customized reports and share data with customers
Provide pricing, inventory availability and production schedule information to customers
Track order activity and alert appropriate staff of any potential delivery problems
Partner with Quality Manager to resolve routine customer issues
Suggest alternative products or services to meet customer needs when appropriate
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Track warehouse inventories and update customers on order status
Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
What you need to succeed:
High School diploma or G\.E\.D\.
Must have 3\+ years of customer service\-related work experience
Previous experience in manufacturing industry is preferred
Demonstrate a customer\-oriented mindset and ability to operate with customers' best interests in mind
Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
About WestRock \(NYSE: WRK\) partnerswith our customers to provide differentiated paper and packaging solutions thathelp them win in the marketplace\. WestRock's 50,000 team members supportcustomers around the world from more than 320 operating and business locationsspanning North America, South America, Europe, Asia and Australia\. Learn moreat www\.westrock\.com\.WestRock is an Equal Employment Opportunity Employer committed tocreating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans\.
Customer Service Representative