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Customer Service Rep

WestRock Ontario, CA
  • Posted: September 08, 2019
  • Full-Time

About WestRock
WestRock \(NYSE: WRK\) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace\. WestRock's 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia\. Learn more at www\.westrock\.com \.

  • Customer Service Representative \-Ontario, CA Receives and processes new and repeat customer orders, inquiries, and/or complaints covering items or products ordered\. Maintains an ongoing relationship with selected customers and sales staff\. Incumbents utilized knowledge of products and product availability to provide a communications link to the customer\. Applies advanced skills to the position within assigned functional area\. Duties and tasks reflect substantial variety and complexity\. Assignments are broad in nature and generally require originality or ingenuity\. Works under minimal supervision\. Key Responsibilities \- Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact\. \- Provides pricing, availability, and schedule information within established guidelines\. \- Suggests alternative products or services to meet customer needs\. \- Checks and approves credit within established limitations, and confirms orders\. \- Obtains resolution of routine customer complaints and issues\. \- Serves as communication link between customers and sales staff to assure responsiveness\. \- Tracks order activity, and alerts appropriate staff of any potential delivery problems\. \- Tracks warehouse inventories and replenishments\. \- Attains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility\. Competency Requirements Computer Skills
  • Microsoft Word, Outlook, Excel, SAP & SNC Software user knowledge and the ability to quickly learn other applications as needed Decision Making
  • InitiativeTakes action, works independently, anticipates potential problems and takes immediate action; Self\-learner\. Teamwork/Collaboration
  • Supports customer and WestRock team initiatives and Goals, cooperates and demonstrates positive attitude toward others; will assist in all areas as needed Planning/Organizing Work
  • Sets priorities, establishes objectives/milestones, schedules activities effectively and completes tasks in a timely manner\. Communication Skills
  • Communicates regularly with Customers and Sales Rep\., coordinating activities between customer and WestRock\. Experience/Educational Requirements: \- High school diploma required, college degree preferred\. \- Some prior business experience desirable\. \- Strong computer skills with Microsoft Office Suite\. \- Good verbal and written skills\. If this sounds great to you and you think you fit in, please submit your application\. We want to hear from you\! WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans\.
Customer Service Rep\- Ontario, CA
1790 Champagne Ave
Ontario, California, 91761
United States
  • Customer Service Representative \-Ontario, CA Receives and processes new and repeat customer orders, inquiries, and/or complaints covering items or products ordered\. Maintains an ongoing relationship with selected customers and sales staff\. Incumbents utilized knowledge of products and product availability to provide a communications link to the customer\. Applies advanced skills to the position within assigned functional area\. Duties and tasks reflect substantial variety and complexity\. Assignments are broad in nature and generally require originality or ingenuity\. Works under minimal supervision\. Key Responsibilities \- Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact\. \- Provides pricing, availability, and schedule information within established guidelines\. \- Suggests alternative products or services to meet customer needs\. \- Checks and approves credit within established limitations, and confirms orders\. \- Obtains resolution of routine customer complaints and issues\. \- Serves as communication link between customers and sales staff to assure responsiveness\. \- Tracks order activity, and alerts appropriate staff of any potential delivery problems\. \- Tracks warehouse inventories and replenishments\. \- Attains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility\. Competency Requirements Computer Skills
  • Microsoft Word, Outlook, Excel, SAP & SNC Software user knowledge and the ability to quickly learn other applications as needed Decision Making
  • InitiativeTakes action, works independently, anticipates potential problems and takes immediate action; Self\-learner\. Teamwork/Collaboration
  • Supports customer and WestRock team initiatives and Goals, cooperates and demonstrates positive attitude toward others; will assist in all areas as needed Planning/Organizing Work
  • Sets priorities, establishes objectives/milestones, schedules activities effectively and completes tasks in a timely manner\. Communication Skills
  • Communicates regularly with Customers and Sales Rep\., coordinating activities between customer and WestRock\. Experience/Educational Requirements: \- High school diploma required, college degree preferred\. \- Some prior business experience desirable\. \- Strong computer skills with Microsoft Office Suite\. \- Good verbal and written skills\. If this sounds great to you and you think you fit in, please submit your application\. We want to hear from you\! WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans\.
Using the paste from word feature, please insert your position content in this field using the WestRock standard posting format which can be found on the HR resource site: https://westrockco\.sharepoint\.com/sites/HRResourcesite/TA/Source/SitePages/Home\.aspx \.
Please DO NOT include a header or position title and location and BE SURE TO REMOVE THIS INSTRUCTION TEXT BEFORE POSTING
Sales
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/Disabled/Veterans\.
Customer Service Rep
California\-Ontario
req11335

WestRock

Address

Ontario, CA
91758 USA

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