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Customer Service Specialist

West Shore Home
Fruitland, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

West Shore Home® is growing at an explosive rate! For our Regional Customer Service Specialist role, we are searching for an independent worker who excels at building relationships with our customers and actively works towards resolving their questions/issues. This specialist will ensure that each interaction with West Shore Home exceeds expectations, delivering a truly 5-star experience.

Regional Customer Service Specialist Candidates:

  • Excel at critical thinking, act as an investigator to get to the bottom of our customers needs
  • Handle both inbound and make outbound calls each day to existing customers
  • Establish long-term, lasting relationships with our customer base
  • Use product knowledge to resolve issues through questioning and trouble-shooting techniques.
  • Are accountable for working in Salesforce, ordering necessary parts through manufacturers, and scheduling service visits.
  • Interact with manufacturers to trouble-shoot and resolve issues.

Regional Customer Service Specialist Candidates:

  • Must be willing to work full-time from our Greenville office
  • Thrive off independent work with minimal supervision and high accountability
  • Possess the ability to work quickly and efficiently while multitasking
  • Embody the mission and spirit of West Shore Home in communication with customers

West Shore Home is changing the way everyone looks at the home improvement industry. Are you the next professional ready to create change in a highly-productive work environment?

It is the policy of West Shore Home® to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

Company Description
Since 2006, West Shore Home has continued to change the face of home improvement at the intersection of quality and convenience. Built on a foundation of integrity and innovation, we are committed to providing our customers with a new kind of home improvement experience - one that accommodates their needs and keeps in step with their fast-paced, modern lives.

West Shore Home

Why Work Here?
While diverse in experiences, we are tied together by one common goal - to become the America’s Most Admired Home Remodeling Brand.

Since 2006, West Shore Home has continued to change the face of home improvement at the intersection of quality and convenience. Built on a foundation of integrity and innovation, we are committed to providing our customers with a new kind of home improvement experience - one that accommodates their needs and keeps in step with their fast-paced, modern lives.

Address

Fruitland, MD
USA

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Business

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