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Medical Assistant Lead

West Hawaii Community Health Center Inc Kailua-Kona, HI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description: WEST HAWAII COMMUNITY HEALTH CENTER (WHCHC) POSITION DESCRIPTION JOB TITLE: Medical Assistant Lead FLSA STATUS: Non Exempt DEPARTMENT: Medical Services SUPERVISED BY: Nurse Manager POSITION FUNCTION SUMMARY: Under the direction of the Nurse Manager, the Medical Assistant Lead provides patient care and other related clinical, laboratory, technical and support activities to physicians, midlevel practitioners, and nurses who provide direct patient care at WHCHC. The Lead is responsible for leading and training new staff members. ESSENTIAL DUTIES AND RESPONSIBILITIES: This position may have various work assignments within WHCHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the particular job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on the specific job assignment, and may include but not be limited to the following: Lead Assistant Duties • Will lead Medical Assistants in accordance with the organization's policies and applicable laws • Trains new medical assistants • Plans, assigns and directs day-to-day work for medical assistant. • Assists Director of Nursing with completing 30 day, 60 day, 90 day reviews. • Assists Director of Nursing with rewarding and disciplining employees • Will be a liaison/representative for the medical assistant to address complaints and resolve employee relations issues and maximize efficiency • Will coordinate and work with other lead medical assistants. • Facilitate daily huddles and assist with running all staff meetings. • Assist with MA audits and coach MA’s on areas needing improvement • Assist with SOP development • In coordination with DON, provide MA shadowing experiences for potential new MA candidates Clinical Duties • Interviews and conducts preliminary assessment of patients to determine reasons for visit, obtains health history and checks pulse, temperature, blood pressure, weight, height, vision and hearing as needed and records data on patient chart. • Assists clinicians in therapeutic procedures such as exams and minor surgeries, wound care, and nebulizer treatments. • Cleans and prepares equipment and examination rooms for patients and cleans rooms after each encounter and as needed. Cleans, maintains and stocks nurse’s stations, exam rooms, pharmacy and laboratory. Sterilizes, cleans, wraps and labels instruments consistent with autoclave protocols. • Maintains appropriate amount of office, medical supplies and other materials through timely and accurate inventory and requisition procedures; re-stocks and orders supplies in each exam room and treatment rooms; re-stocks and maintains par levels on the crash cart. • Weighs and measures patients, takes vital signs including temperature, pulse, respiration and blood pressure, and records the readings on the patient's progress notes; reports any vital sign variations from the last clinic visit to the medical provider. • Assists the provider with physical examinations, pelvic exams, pap smears, throat cultures, surgical procedures, and other specialty procedures. • Assists with clinical tasks and procedures such as administering oral, injectable medications and immunizations; by performing audiograms, visual acuity testing, EKGs, and suture removals, spirometry testing, peak flow; and by monitoring patients for possible reactions to medications and treatments, responsiveness to treatment, and compliance with clinical regimens. • Collects lab specimens as directed by the provider following departmental procedures for patient identification and labeling of specimens using OSHA guidelines. Perform CLIA-waived tests following specific methodology outlined per manufacturer of each test kit or equipment. • Assists WHCHC patient education efforts, making available and distributing patient information and literature related to family planning, pre-natal care, and health promotion/disease prevention for all patient age categories. • Coordinates patient scheduling for providers, including regular and specialty appointments, in consultation with appropriate clinical and provider staff. • Follows up on normal/abnormal patient testing done by outside facilities, reporting findings in a timely manner to appropriate clinical staff, provides follow-up on diagnostic testing as indicated by provider. • Maintains patient files in a timely and accurate manner by updating information pertaining to medication refills, laboratory reports/results, patient medical visits, and other patient data/information required by providers or protocols. • Assists with conducting patient case management tasks and patient discharge plan to include patient referrals, x-ray requisitions, prescription refills, and specialty appointments; submits paperwork to the appropriate staff person. Laboratory Duties • Inventories, orders, and distributes laboratory supplies and equipment as needed. • Ensures that the physical plant and environmental conditions of the lab are appropriate for the tests performed and provide safe conditions for employees who are protected from physical, chemical, and biological hazards in accordance with recognized laboratory and OSHA standards. • Ensures that the laboratory tests selected have the capability of providing quality results required for patient care. Perform control checks routinely as recommended for each CLIA-waived test kits and are recorded on a control log book to ensure that test results are accurate. • Performs lab procedures and records the results of laboratory tests in the patient record. • Performs CLIA-waived laboratory testing including but not limited to urine dipstick, hemoccult, HCG, HgA1C, lipid panel, Strep A, PT/INR and urine drug test, and use of glucometers. • Performs hematology and chemistry testing as directed by a provider. • Collects and labels specimens as requested by the provider; completes requisition form/package for pickup as needed. • Performs routine maintenance on all lab equipment, as well as trouble shooting problems; contacts repair and maintenance services as appropriate. • Demonstrates knowledge in the proper use of CLIA-waived test kits and equipment through annual skills checks and training. POSITION SPECIFICATIONS: Requirements of Position To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: • High School graduate or GED certificate. • Graduation from a technical school with appropriate degree and/or certification such as Nurse Assistant/Aide program. • Two years related experience strongly preferred; OR any equivalent combination of experience, training and/or education approved by Human Resources. Licensure: • Certification as a Medical Assistant preferred. • BLS Certification Knowledge, Skills and Abilities: This position requires a basic knowledge of clinical intake procedures to prepare patients for their examination and complete laboratory tests for the provider. • Ability to use a multi-line telephone, computer, or fax/copier machine. • Ability to work on multiple tasks within established deadlines. • Ability to work under the direction of a provider and follow instructions for work completion. • Ability to take the initiative to resolve patient concerns and problems. Language Skills: • Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc. • Ability to write at a minimal level of competence, including internal reports and memoranda. • Ability to communicate with diverse groups of people to include staff and providers and patients. • Ability to communicate effectively with patients and their families to make their visit a pleasant experience. • Sensitivity to the multicultural nature of the service area population and provide language translation services to patients as needed. Personal Characteristics: Must be able to maintain complete confidentiality of medical records, patient interviews, and office memoranda. Personal characteristics to include: a team player, high integrity, communication and customer relations skills, regular work attendance, courteous and friendly, able to work well with diverse groups of people, and gain and maintain respect of others, both inside and outside WHCHC. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call). Work is mostly inside, and normal office worker safety precautions and practices are required. Incumbent will be exposed to patients' conditions and some-unpleasant sights, smells and contagious diseases including virus, disease and infection from patients and specimens in working environment. All employees are offered the opportunity to receive the Hepatitis B vaccination series, Tdap or Td vaccines, and annual influenza vaccine. All employees are also required to have annual PPD testing. This position performs tasks that involve exposure to blood, body fluids, or tissues; normal medical safety precautions and practices are required. Confidential and Sensitive Information: Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and the families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, up to and including termination of employment. The foregoing position description is not all-inclusive of the dut

West Hawaii Community Health Center Inc


Kailua-Kona, HI
96740 USA



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