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Service Manager Truck Dealership

West End Service Inc Baltimore ,MD
  • Posted: over a month ago
  • $45,000 to $60,000 Yearly
  • Full-Time
  • Benefits: life_insurance, medical, vision, 401k, dental
Job Description

We are looking for a personable, detail-oriented service manager to join our growing organization. In this position, you will provide excellent customer service experiences and maintain strong relations with technicians, departmental managers and personnel, vendors, and customers. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. Candidate must have previous mechanical (all areas of truck engine repairs) and managerial experience.

Here are some of the responsibilities;

· Review customer repair order log (daily basis)

· Assign work load for day

· Review open repair orders

· Follow up on technician repairs notes and status of repair order

· Look for any up-sale opportunity

· Ensure all repair orders are closed in timely manner

· Ensure all service personnel (including self) up to date on vendor training requirements

· Maintain personnel training logs, performance and efficiency

· Review technician proficiency reports

· Monitor staffing levels, compensation levels and department turnover

· Review and process monthly departmental sales/cost analysis

· Handle customer complaints, issues or concerns in professional manner

· Maintain required OSHA work safety protocols and requirements (Federal, State and Local laws)

· Work with all other company departments

Requirements for position;

· Computer literacy; navigate OEM sites, office programs, Dealer management programs, diagnostic software and basic computer knowledge

· Strong supervisory and communication skills

· Previous diesel mechanical repair knowledge

· Valid Driver License

· B CDL license (passenger, air brake and tank endorsements) or potential to achieve at later date

West End Service Inc

Address

8600 Frederick Rd. Ellicott City
Baltimore, MD
USA

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