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Medical Interpreter

Wesley Community Center, Inc.
Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: JOB description Job Title: Medical Interpreter Department: Back Office Reports To: Health Center Operations Manager FLSA Status: Non-Exempt Position Summary: Under the direction of the Health Center Operations Manager or designee, this position works to ensure the efficient and effective communication to the bilingual (English/Spanish) patients of Wesley Community Health Clinic. This position is physically demanding with a lot of walking and standing time and emotionally challenging, as some interactions may be highly stressful requiring maturity, composure & sound judgment. This position may also including general office administration to help daily clinic operations. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Medical interpreter for patients and staff. · Complies with all Wesley policies and procedures, particularly relating to patient confidentiality and informed consents. · Assists Wesley Community Health Center(s) with on-the-job training and mentoring of interpreter internships · Explains role of the interpreter to patient and provider. · Sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters). · Maintains professional distance and integrity. · Diffuses conflict between parties by remaining calm and impartial. · Clarifies instructions, as necessary with providers & patients. · Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other. · Avoids generalizations and stereotyping. · Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter. · Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, and is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation. · Understands Title X family planning services and sliding fee discount schedule requirements. · Understands variety of regional accents and linguistic styles and registers. · Selects appropriate mode of interpretation for each situation. · Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes. Additional Responsbilities: · Works well under pressure to manage stressful situations. · Flexible to meet scheduling needs and handle often unpredictable changes. · Sound judgment and confidence. · Ability to handle multiple tasks. · Detail-oriented and accurate. · Excellent organizational skills · Excellent verbal and written communication skills (English and Spanish) · Maintain a high level of professionalism · Ability to work with a diverse population Competencies: To perform the job successfully, an individual should demonstrate the following. · Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. · Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. · Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. · Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. · Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. · Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. · Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. · Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: · One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience · Bi-lingual (Spanish) is required. Full competency (reading, writing, speaking). · Ability to maintain confidentiality, HIPAA regulations (Health Insurance Portability and Accountability). · Basic knowledge of computer systems. · Support for front/back office operations; answering phones, calling patients to confirm appointments · Professional customer service and a positive attitude. · Familiarity and ability to work with diversity of cultural/socio-economic backgrounds. · General knowledge of cultural backgrounds of patients to be served. · Good interpersonal, organizational, and time-management skills Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. Computer Skills: MS Office, ECW Certificates and Licenses: Medical Interpretation Certification or Experience (2 years or more). Supervisory Responsibilities: This position has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; sit and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. WCHC’s Expectations of all EmployeesAdheres to all WCHC Policies and ProceduresConducts self in a manner that represents WCHC’s Values at all timesMaintains a positive and respectful attitude with all work-related internal and external contactsCommunicates regularly with supervisor about Departmental and WCHC concernsConsistently reports to work on time, prepared to perform the duties of the positionMeets productivity standards and performs duties as workload necessitatesActively participates in all required trainingsEmpowered to provide outstanding service to all customers Pay: $16.00 per hour Locations: 1300 S 10th Street or 1625 N. 39th Ave and 1510 S 19th Ave, Phoenix, AZ 85034 Company Description: Wesley Community and Health Centers is a local non profit, accredited, Federally Qualified Health Center which provide on the highest quality primary care service in two Phoenix locations, regardless of an individual's insurance status..

Wesley Community Center, Inc.

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Awesome Company, Great Benefits, and Great People.

Wesley Community and Health Centers is a local non profit, accredited, Federally Qualified Health Center which provide on the highest quality primary care service in two Phoenix locations, regardless of an individual's insurance status..

Address

1625 N 39th Ave Phoenix

Phoenix, AZ
USA

Industry

Healthcare

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