HIV Case Manager

Job Title: HIV Case Manager

Department: Quality Improvement Department

Reports To: Director of Quality Improvement

FLSA Status: Non-exempt

Full-time/Part-time: Full-time

Position Summary: Under the direction of the Quality Improvement Director and in coordination with the Physicians and Nurse Practitioners, the HIV Care Coordinator works to lead Wesley's efforts to diagnose, treat, prevent and respond to HIV in the communities surrounding Wesley's Health Centers. This includes utilization of Wesley's licensed mobile clinic and relying on existing community organization partnerships and developing new community partnerships, specifically in the LGBTQ community to leverage resources. This position will increase the number of Wesley patients counseled and tested for HIV, the number of patients prescribed PrEP, and the number of patients linked to HIV care and treatment.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assists with the smooth operation of HIV-related activities and ensures quality patient experiences. May supervise and provide direction to non-physician staff.
• Develops and maintains effective working relationships with staff, providers, and other departments. Serves as a role model and resource person for providing quality patient care and patient information surrounding HIV care.
• Coordinates internal trainings to providers and staff on HIV resources, testing and PrEP availability.
• Creates strategies to identify patients and populations appropriate for PrEP prescriptions.
• Attends huddles with Wesley staff and providers to monitor progress in HIV at-risk patients, identifies opportunities for HIV related goals and implements clinical system improvements surrounding HIV care and treatment.
• Develops key relationships and partnerships in the LGBTQ community and among existing HIV organizations to leverage resources and improve outreach to educate the community on HIV and PrEP.
• Coordinates and schedules Wesley's Mobile Clinic Events as needed.
• Participates in outreach events and meetings as applicable to job role.

General Family Medicine Patient Care:

• Acts as initial point of contact for HIV care by responding to inquiries/requests or directing as appropriate.
• Investigates and mitigates barriers prohibiting patients from complying with established HIV plan of care.
• Coordinates internal and external events surrounding LGBTQ and HIV testing, treatment, and care.
• Follows up with patients pre-determined by Wesley Providers to be in need of PrEP, HIV testing or treatment.
• Serves as an advocate to increase awareness of HIV health needs within Wesley.
• Maintains awareness of evidence-based best practices within the field of HIV health and provides staff with relevant information as it is learned.
• Promotes and believes in the Wesley Community Centers mission statement “Together We Empower Positive Change”.
• Must be knowledgeable of all relevant federal and state rules, regulations, and practices in a Federally Qualified Health Center.
• Must be knowledgeable of all relevant federal and state health care program requirements and assist in carrying out these programs.
• Ability to relate to the public regardless of ethnicity, religion, sexual orientation, or economic status.
• Must be willing to travel to other WHC locations.
• Must be flexible and have the ability to work evenings and weekends as necessary to achieve the program objectives.
• Must pass a fingerprint background check.
• Performs other related duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Adaptability – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability – Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability – Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability – Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills – MS Office Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook, Microsoft Edge), E Clinical Works

Certificates and Licenses

• CPR in good standing required.
• Fingerprint clearance card required.

Supervisory Responsibilities – This position has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

WCHC’s Expectations of all Employees

• Adheres to all WCHC Policies and Procedures
• Conducts self in a manner that represents WCHC’s Values at all times
• Maintains a positive and respectful attitude with all work-related internal and external contacts
• Communicates regularly with supervisor about Departmental and WCHC concerns
• Consistently reports to work on time, prepared to perform the duties of the position
• Meets productivity standards and performs duties as workload necessitates
• Actively participates in all required trainings
• Empowered to provide outstanding service to all customers