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Customer Service Representative Bilingual

Werner Final Mile
Edison, NJ
  • Posted: 16 days ago
  • $18 to $18 Hourly
  • Full-Time
Job Description
Customer Service Representative Bilingual Edison

Bilingual Customer Service Representative / Phone Dispatcher

Job Status: Full Time or Part Time Compensation: $17.50 - $18.50 per hour

Schedule availability: AM/PM - Shifts of either Mon – Sat 7:00am – 3:30pm / Sun 7:00am-6pm / 5 Days

Industry: Transportation / Delivery / Home Décor

Work Location: Macys Call Center / Furniture Warehouse 401 Clearview Rd. Edison NJ 08837

Essential Duties and Responsibilities

We are looking for a dedicated Dispatch professional to join a new and dynamic operation. As Dispatcher, you will be the operation’s conductor and support system responsible for maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.

Dispatchers operate company cell phones and land line telephones to support home décor delivery trucks and to coordinate the activities of drive teams (driver & helper) and other personnel. Effective call takers are quick, have a short recovery time between calls, have excellent listening skills, and are able to multi-task and process information on many levels at a time. They are also assertive, well-balanced, they are knowledgeable, and possess common sense/instinct.

Responsibilities

· Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to request and identifying and implementing solutions.

· Monitors how delivery teams are progressing through their routes and schedules – informs or makes adjustments as necessary.

· Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work.

· Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.

· Verifies merchandise by matching customer and sales receipt information.

· Notes discrepancies and reports to appropriate personnel.

· Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution.

· Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests

· Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.

· Performs other related duties as required and assigned.

REQUIREMENTS/SKILLS:

· Combination of education and 1-3 years relevant logistics/dispatch experience collectively considered.

· Ability to establish and maintain effective relationships with employees, contractors, supervisors and the general public requiring courtesy, discretion and independent judgment.

· Excellent organizational, leadership, communication, reporting skills

· High energy and motivating skills

· Routing, dispatch, and warehouse experience a big plus

· Computer proficiency: Microsoft Applications and other operational or client systems

· Ability to safeguard customers’ personal information.

· Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.

· Knowledge of relevant policies, practices and procedures and requirements / standards.

· Communication: Crisp and effective written, verbal communication skills and follow through

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

To get started, Apply Now!

Company Profile

Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America, Asia, Europe, South America, Africa and Australia. Werner maintains its global headquarters in Omaha, Nebraska and maintains offices in the United States, Canada, Mexico, China and Australia. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and local van; expedited; temperature-controlled; and flatbed services. Werner’s Logistics portfolio includes freight management, truck brokerage, intermodal, and international services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.



Werner Final Mile

Address

Edison, NJ
08837 USA

Industry

Business

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