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Systems Support Analyst 5 - Voice Implementation

Wells Fargo San Leandro, CA
  • Expired: September 14, 2019. Applications are no longer accepted.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.
The Voice Implementation Team is looking for a highly motivated individual with an in depth knowledge of CISCO Voice Over IP Technology. As Systems Support Analyst in Wells Fargo's Voice Implementation group, you will provide support for the most complex technical initiatives related to large-scale applications, systems, databases and/or other technical products and services related to voice technology. You will be responsible for monitoring, directing and completing all implementation activities for medium to large, medium to high risk, and major technology-based projects, from initiation to delivery. Projects typically cross platforms, applications, and/or business lines. This position works with business and technology partners to identify voice requirements to assist in system design and costing for the voice portion of the requests. You will provide consistent and comprehensive status reports, project updates, and communication with business lines and technology management at all levels. You will complete all Call Manager and Unity programming. You may be asked to act as an internal consultant within technology help in the creation or updates of technical processes for greater efficiency. You may provide team leadership to Voice Implementation team members and assign tasks and/or resources; provides work direction and monitors work progress and adherence to technical process controls/standards. Provides subject matter expertise to less experienced analysts. May provide input to supervisors on team member performance.
The position will report into a Technology Manager within the Voice Implementation Support Team, part of the Carrier and Backbone Services division.
Management of all tasks and resources, internal and external, related to the implementation of voice technology on medium to large/enterprise projects.
Programming of sites, phones and voice mail boxes on CISCO Call Manager and Unity platform.
Place all voice circuit, equipment, and vendor labor requests for assigned projects.
Required Qualifications:
* 6+ years of systems support analysis experience
* 4+ years of Cisco Unified Communications Manager (CUCM) experience
* 4+ years of Cisco Unity Connection experience
* 4+ years of technical project coordinator experience
Desired Qualifications:
* Experience supporting an enterprise-level environment
* Ability to interact effectively at varying levels of the business and technical organizations; including management
* Strong team or technical leadership experience
* Excellent verbal, written, and interpersonal communication skills
* Ability to work outside of regular business hours
Job Expectations:
* Ability to work outside of regular business hours
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Wells Fargo


San Leandro, CA
94579 USA