Under the general supervision of a Supervising Clinician/Provider, provides assessment, support and intervention to clients based on biopsychosocial needs. Provides brief therapy interventions, case management and community linkage and crisis management, both virtual and in person. May share the responsibility of clinical lead under the direction of the Mental Health professional on the team. Coordinates the day-to-day functions that support operations.
Duties and Responsibilities:
1 Completes and documents an initial database upon evaluation including mental status, emotional status, past history and current symptoms. Assists in symptom recognition and reduction.
2 Provides age-appropriate care as indicated, intervening with proper techniques, procedures and safety precautions to meet individual needs of clients.
3 Educates clients, family and significant others regarding psychiatric diagnoses, relapse prevention, community supports and stress management.
4 Contributes results and findings of evaluations.
5 Gathers referral information for potential evaluations or consults and communicates this to the Supervising Clinician/Provider.
6 Serves as a liaison to other staff in the System, providing assistance and information when called upon to address issues in Behavioral Health within the System.
7 Demonstrates the use of de-escalation, mediation and alternatives when intervening with clients.
8 Responds to requests from the emergency room or outpatient offices for assistance in evaluating individuals with mental health concerns, including providing information to the Psychiatrist, consulting with other Behavioral Health Providers, completing clinical reviews with insurance companies facilitating placement to other facilities, arranging outpatient appointments, and facilitating admissions based on assessment data as needed.
9 Provides virtual clinical assessment and consultations.
10 Demonstrates a team approach to client care under the direction/supervision of the Supervising Clinician/Provider.
11 Takes vitals of clients.
12 Responds promptly to urgent calls and uses the safety plan to deescalate the client by telephone or by arranging an emergency consult/brief intervention. Utilizes assistance from supervisor when needed while managing a client in crisis.
13 Documents all calls and tracks data for the clients seen.
14 Coordinates referral process and discharges and assists in communicating transfers to other levels of care.
15 Provides guidance, support and crisis intervention as appropriate at the time of initial telephone contact with clients, and schedules initial office visit.
16 Conducts assessment interviews to determine client problems and needs and initiates, develops, evaluates and modifies the treatment plan based on those needs.
17 Ensures continuity of care through close follow-up on all cases until a reasonable level of problem resolution is accomplished.
18 Develops relationships with community agencies, groups and professional affiliations as appropriate.
- Requires substantial interpersonal verbal and non-verbal skills to build working alliance, empathize with, and respond to referral sources, clients, their families, and co-workers
- Analytical ability necessary to manage several tasks simultaneously in a fast-paced mental health environment
- May require the ability to walk or stand often
- Visual ability required for normal client interaction and to manage written information
Minimum 2 years of experience in Mental Health or direct patient care
Must possess a valid driver's license in the current state of residence. Driving record must meet the requirements established by WellSpan Risk Management.
Must have basic knowledge of or the ability to use electronic health records as well as other technology for virtual health delivery.