Skip to Main Content
← Back to Jobs

Customer Experience Specialist

Weinstein Properties Richmond, VA
  • Posted: 4 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Customer Experience Specialist

We are seeking an energetic, outgoing individual who excels at written and verbal communication. The role will also require knowledge of the customer service industry and best practices for the customer relationship.

Location: Glen Allen, VA

Ideal schedule: Tuesday - Friday 8am-7pm

Responsibilities:

§ Evaluating the customer experience by reviewing phone calls and email correspondence.

§ Collaborates with peers and on-site teams to develop email communications for residents

§ Creates and deploys content for external communications

§ Assists with writing and editing a broad range of content including newsletters and email announcements

§ Supporting communications team in delivering effective messages through strong writing and storytelling.

§ Assist with updating wording and graphics for various customer-facing items

§ Assist with various projects related to property management and company policies

Requirements and Experience:

§ Impeccable writing skills and extreme attention to detail.

§ Ability to take written content and turn it into something visual for a wide variety of audiences.

§ Natural storytelling skills with a gift for writing and ability to work with graphics to create compelling content that maps our solution to customer pain points.

§ Brings new thinking and best practices into their work.

§ A ton of initiative and a positive, can-do attitude

§ Understanding of top-notch customer service and ability to put themselves in the customer’s shoes.

§ Excellent Microsoft Office Skills (Outlook, Word, Publisher etc.) Adobe InDesign is a plus.

§ Flexible and dependable with the ability to work on weekends (as needed).

§ Bachelor’s degree is desirable, but not required.

§ Communications or PR experience desirable

§ Property management experience desirable

Apply online at: https://rew12.ultipro.com/WEI1002/jobboard/NewCandidateExt.aspx?__JobID=1677

Or reply through ad.

Weinstein Properties

Why Work Here?

Awesome company, great coworkers, teamwork, rewarding job helping people!

Offering exceptional living for over 60 years with communities located throughout Virginia, and featuring the luxurious Bexley communities in major metropolitan areas in North Carolina and Texas. Creating apartment communities is our family business. Welcoming you home is our personal privilege.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.