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Customer Service Representative

Web Dynamics Janesville, WI
  • Expired: over a month ago. Applications are no longer accepted.

Position: Customer Experience Representative
Location: Janesville, WI
Type: Direct Hire
Salary/Pay: $13.85


Summary:

Start an EXCITING NEW CAREER with a reputable Fortune 500 company located in Janesville, WI that services over 3 millions customers world wide. This is an excellent DIRECT-HIRE opportunity with a tremendous benefits package, great incentives, competitive wages and career growth opportunities within a year!

Please review details and submit your resume for consideration.

Highlights:

  • Competitive hourly rate - $13.85
  • 18 Accrued PTO Days and Holiday Pay
  • 401K w/ company contribution
  • Profit sharing
  • Tuition Reimbursement
  • Medical, Dental, Vision Plans for employee and family
  • Great Employee Discount
  • On-site cafeteria, gym and game room


Responsibilities/Duties:

  • Plays an important role in the retention of customers.
  • Handle 80-100 inbound calls a day from a variety of customers. (No sales involved)
  • Accurately performs (Order entry, order follow-up, shipment tracking, update orders, etc).
  • Provide a remarkable customer service experience that drives customers to return time and time again through superior communication skills.
  • Empowered to resolve customer issues promptly and accurately in a manner that will promote customer loyalty.
  • Consistently captures customer’ s intent when placing an order and seamlessly provide delivery option that meets those needs.
  • Ability to personalize interactions with customers, while using a positive, “ say yes” approach, and set appropriate expectations to resolve conflict.


Requirements/Qualifications:

  • Minimum of 2 years of recent experience working in Customer Service
  • Experience fielding a high volume of inbound calls preferred
  • Minimum of High School Diploma
  • Technically savvy (Dual monitors, MS Office, CRM Software)
  • Experience using CRM software is a plus
  • Strong verbal communication
  • Must have great attention to detail for order/data entry
  • Must be available to work 40 hours per week Monday - Friday

Web Dynamics

Address

Janesville, WI
USA