Customer Experience Associate

About LIVELY

LIVELY is inspired by what we believe makes women sexy today; smart, healthy, active and outgoing. We are delivering bras and undies that blur the aesthetic lines of lingerie, active, and swim, taking the best elements of high-style and comfort from each category. We are establishing an entirely new category and POV of lingerie, a movement that we call Leisurée.

Customer Experience Associate

As a Customer Experience Associate, you will be sharing our LIVELY ethos and helping to build our community. We strive to deliver amazing shopping experiences both IRL and online, so as a Customer Experience Associate, this will be your specialty.

What you’ll do

• Provide warm, energetic, elevated and empathic service through phone, chat, and email
• Master our internal management systems to process all things order related
• Share your fit and product expertise with customers and peers alike.
• Think creatively to help build new processes

Who you are

• A team player in any customer-service focused environment
• Someone with a can-do attitude and solution-oriented mindset
• Incredibly positive, patient, and adaptable

Desired Skills + Experience

• 1-2 years of experience in retail or customer service
• Familiar with Gorgias, Gladly or a similar platform
• Exceptional communication skills, both written and verbal
• Knowledge of google suite

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