The new Listing Specialist will be a critical member of a team responsible for ensuring that the division obtains and maintains the largest list of available office space in each market that we operate in. This role is part of a critical team that ensures the sales agents have the most current data necessary to do their job.
Reporting to the Director of Operations, the Listing Data Specialist will be a critical member of the sales and operations team. As we are a high-touch, and customer-driven division, attention to detail, passion for perfection, and pride in your work will be the three key values that you bring to your position.
Overview of Expectations
Immediate / Start up Responsibilities
Work with Operations Director (OD) to collect and organize all required data needed to assemble WW Brokerage's listing system
Work on data clean up and de-duplicating any data acquired
With with OD in salesforce.com to set up workflows and communications needed for data update procedures with Landlords and Leasing Reps
Compile contact data for all targeted buildings
Work with OD to establish point of contact and set expectations with available listings information requirements
Work with OD on day-to-day project management of the divisions Listing System - Track critical dates and deliverables with development team
Begin to set up Market Research requirements and standards
Work with Marketing Specialist on designing market report templates
Work with OD to set up Agent requests for market research
Train on script for calling / communicating with Landlords / Leasing Reps for information
Begin to test and establish frequency of data updates
Review Five9 to program outbound calling rules for data collection requirements
Responsible for collecting the availability data base for
Maintain Critical Databases
Continually add, update, and remove any changes to the Office Space database
Manage the daily 'queue' of data that needs to be reviewed as they are submitted by external Landlords and Management companies.
Have a thorough understanding of the Listing Data Update Process as noted in the Process Flowchart.
Have an instinctual ability to seek out the information needed to keep our data current.
Follow the critical operating procedures to ensure data integrity is kept always.
Demonstrate a skilled use of CRM and the Five9 phone calling platform.
Be able to proactively reach out to our data sources to establish the necessary relationships that keep our data current and accurate
Assist with the necessary reporting and analysis requirements as set by leadership of the division.
3-4 years minimum real estate operations experience
Organized and detail-oriented
Ability to solve problems with innovative thinking
Strong generalist -- highly competent with the ability to wear many hats
Skilled at relationship building
Highly flexible and adaptable to continuous change and growth
Excellent communicator, verbal and written
Excellent interpersonal skills
Customer service experience required