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Software Support Specialist

Watershed Health New Orleans, LA
  • Expired: 20 days ago. Applications are no longer accepted.

Watershed Health is a fast-growing company that is revolutionizing the way healthcare is delivered. We are seeking a Software Support Specialists to join our team.

Responsibilities:

  • Help customers troubleshoot issues they encounter while using our software and provide actionable tips to resolve the problem
  • Send technical documentation to customers as needed
  • Refer difficult cases to a senior analyst or support tech
  • Make recommendations for customers whose machines cannot support the software
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone or electronically
  • Refer software defects to our development team
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT or technical support
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Bachelor's degree preferred
  • Technology proficient, including Microsoft Office
  • Outstanding communication skills and comfortable speaking to groups
  • Excellent organizational and time-management abilities

Watershed Health

Why Work Here?

Our team members have the opportunity to help people feel better and live longer while working on the cutting edge of healthcare technology!

Watershed Health utilizes a proprietary software platform to dramatically improve healthcare quality by creating a complete ecosystem for the provision and management of value-based care.

Address

New Orleans, LA
USA

Website