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Information Technology Specialist

Waterford Bank
Toledo, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title:              Information Technology Specialist

Department:   Information Technology      

Reports to:      AVP, Information Technology

Summary:      

Assist with all technology equipment and related software. Responsible for providing front-line technical assistance and support related to computer systems, hardware, or software.

Essential Duties and Responsibilities:

  1. Provide technical assistance and support for incoming questions and/or issues related to computer systems, software, or hardware.
  2. Log all requests for assistance in help desk management system accurately and appropriately.
  3. Assist in the creation of documentation to resolve problems or improve consistency in problem resolution.
  4. Effectively communicate with customers who have varying degrees of technical expertise.
  5. Ensure that all local systems are backed up regularly.
  6. Maintain user ids and access support for computer systems. This can include the internal network, core systems, document repository, Email, phone system, and third-party software.
  7. Maintain phone system make or coordinate new phone installation, voicemail setup, on-hold music updates and other system changes.
  8. Install and maintain third party software. Ensure that software is installed in keeping with the policies and procedures of the bank.
  9. Write custom reports for all areas of the bank. Coordinate regular running of periodic reports.
  10. Review, update and train on policies and procedures for Information Technology as needed or required.
  11. Comply with all requirements of the Bank Secrecy Act.
  12. Assist supervisor in all other duties as assigned.

Job Qualifications:  

  1. Associates degree or equivalent technical course work.
  2. One (1) year of work experience in a similar position.
  3. Knowledge of Microsoft Server/Network, Office products, general banking procedures and security criteria.

Waterford Bank, N.A. is an Equal Opportunity and Affirmative Action Employer.  The Bank provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, amnesty, or status as covered veterans in accordance with applicable federal, state, and local laws. 

  1. Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.
  2. Acknowledge/greet customers and ensure their requests are handled accurately and in a timely manner; refer clients to the appropriate banking staff personnel for products and services.
  3. Open night deposit and main vault using dual control
  4. Document and process deposits received in night deposit vault
  5. Process customer deposits delivered by courier/Brinks and incoming mail
  6. Verifies and balances assigned cash drawer daily with minimal cash variances
  7. Maintains adequate cash and/or cash drawer limits as required by Bank policy
  8. Prepare customer cash/change order requests
  9. Conduct monthly cash audits
  10. Assist supervisor in all other duties as assigned.

Job Qualifications:  

  1. High School Diploma, some business/banking college classes
  2. Five (5) years of work experience in Bank Operations
  3. Cash Handling           
  4. Present a professional image
  5. Interact well with clients, co-workers and management
  6. Maintains confidentiality of customer account information
  7. Good PC knowledge
  8. Ability to work in a team atmosphere and be able to interact and communicate with individuals at all levels

Waterford Bank, N.A. is an Equal Opportunity and Affirmative Action Employer.  The Bank provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, amnesty, or status as covered veterans in accordance with applicable federal, state, and local laws. 

Waterford Bank

Address

Toledo, OH
43617 USA

Industry

Technology

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