Customer Service Representative (Remote)

Job Summary

The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.

Responsibilities

• Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests
• Field phone calls, emails, and chat requests
• Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards
• Research account discrepancies including payment research
• Stay informed of any changes to policies and procedures
• Provide timely resolution of customer complaints, concerns, and inquiries
• Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude
• Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs

Qualifications

• High school diploma or equivalent.
• Associate or Bachelor’s degree in related or comparable field preferred. An equivalent combination of education and experience may be considered
• A minimum of 2 years’ experience in Customer Service

Knowledge and Skill

• Knowledge and experience in a call center environment
• Knowledge of the credit and financial industry
• Excellent customer service focus
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Ability to prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Strong communication skills- both written and verbal
• Superior time management and organizational skills
• Ability to work independently and within a team
• Proficient with Microsoft Office Suite or related software