Customer Service Representative
- Expired: June 09, 2022. Applications are no longer accepted.
Founded 75 years ago, WaterSaver Faucet Co. manufactures precision valves, faucets, and other related products for science laboratories. Our sister company, Guardian Equipment, was founded 45 years ago and manufactures industrial safety equipment. Guardians emergency eyewash and shower products are used to protect workers in the event of a chemical spill or accident. We have been family-owned for three generations and are the largest players in our two industries, selling products all over the world. We are focused on continuously expanding our product offering to remain the best source for the laboratory needs and emergency response needs of the industrial, commercial, and institutional markets. We provide our customers with the highest quality products, the ability to develop customized solutions, responsive customer service, and competitive prices, and are dedicated to being the unsurpassed innovative leaders in emergency eyewash and shower equipment and laboratory faucet and valve manufacturing.
Proud To Call Chicago Home
We love Chicago and have always been here. We have two state-of-the-art facilities totaling 200,000 square feet in Chicago. WaterSaver is located at Erie and Halsted Streets in River North, while Guardian is at North Branch and Division Streets on Goose Island. Both companies have gated off-street parking, are close to the Kennedy Expressway (I90) and have easy access to public transportation.
Why You Should Join Our Team
When we say that our people are our biggest asset, we mean it. Whatever your career goals are, we believe in developing talent from within and creating opportunities for dedicated employees to grow, advance, and succeed. We promote from within as well as support continuing education, technical training, and skills development. We offer a workplace environment that rewards commitment, talent, and the drive for excellence.
Role and Responsibilities
As a result of continued growth in our business, both WaterSaver Faucet Co. and Guardian Equipment have openings for the Customer Service Representative role. We are seeking a friendly, outgoing, and detail-oriented professional to create a smooth line of communication between the customer and the company. Reporting to the Customer Service Manager, our Customer Service Representatives support all facets of our customer interactions. The position works closely with the sales team, manufacturing team, and sales reps to ensure that we exceed our customers expectations for quality and service.
Specific responsibilities include:
- Field all incoming calls and emails.
- Answer questions and provide technical support.
- Generate price quotes and job bids when needed.
- Process incoming customer orders.
- Work closely with the shop floor to meet delivery requirements.
- Resolve any installation or after-sales issues.
Skills and Qualifications
Candidates should possess the following qualifications.
- Bachelors degree in a business or technical field.
- Experience in a technical sales environment.
- Proficient in MS Office.
- Strong verbal and written communication skills.
- Proven track record of success in school and work environments.
- Ability to prioritize multiple tasks and put the customer first.
We offer an excellent salary and benefits package, including:
- Competitive salary, depending on educational background, skills and experience level.
- Blue Cross/Blue Shield health insurance plans multiple plan options
- Health Savings Account
- MetLife PPO Dental
- VSP Vision
- Life insurance and short and long-term disability, benefits.
- Combined profit-sharing and 401(k) plan with company match.
- Two (2) weeks paid vacation,
- Ten (10) paid holidays and
- Five (5) paid sick days per year.
WaterSaver Faucet Co./Guardian Equipment Inc. is an equal opportunity employer, committed to developing and retaining a diverse work force and providing a safe and healthy work environment.
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