Equal Opportunity Employer: Minority/Female/Disability/Veteran
Customer Service Representative 1
Excellent benefits, management, work schedule, and a rewarding career path awaits you.
At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs and providing solutions.
The Opportunity: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. Our mission is to put our customers first, always.
Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool and collected in a fast-paced, ever changing environment is a must!
To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable.
Our representatives don't work late night shifts and have limited weekend hours.
Excellent verbal, written and keyboarding skills
Proficient with Microsoft Office programs (Outlook, Word)
High school diploma or GED
Ability to complete a mandatory 12-week paid training
Customer service experience is a plus
The Location: Franklin, Tennessee
The hours: The Center is open Monday - Friday from 7:00 am to 5:00 pm. You will have a steady, full-time schedule that falls within those hours.
WHY SHOULD YOU APPLY? WE INVEST IN YOU!
Our employees benefit from an extensive paid training program to learn policies and procedures, and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.
We'll provide you with a competitive salary and a top-notch, customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!
READY TO SUCCEED?
If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.
About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.