Call Center Customer Service Representative
Requisition Primary Location
Waste Connections is looking for a High Energy Customer Service Representative to join the team in Vancouver, Washington. Previous waste experience would be a huge plus!
A typical schedule for this position is Monday-Friday from 8:00am-5:00pm. The Starting rate of pay is $16.00 Per hour. The Rate will increase again at (6) Months of employment to $16.50/HR
As a member of our world class team of Customer Service Reps, you will feel like you're a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities? Does "High Call Volume" sound like your kind of day? If the answer is Yes, then you're who were looking for! This position is at our Vancouver, WA location.
CULTURE: It's a Great place to work! We work in an environment where empowered, self directed All-stars know what they do is important.
INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
DUTIES AND RESPONSIBILITIES:
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner
Work in a fast paced, cooperative, high call volume environment with very detailed expectations
Solicit sale of new or additional services.
Assist in other areas as needed
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work environment is in a call center. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
Also, long periods spent sitting, typing, or looking at a computer screen are very common.
MINIMUM JOB REQUIREMENTS:
Ability to read, write, comprehend and communicate in English.
High school diploma or equivalent preferred.
2 years of Customer Service experience in a high call volume atmosphere.
Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
WASTE CONNECTIONS, Inc. (NYSE:WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. The Company serves more than 7 million residential, commercial and industrial customers across 42 states, the District of Columbia and 6 Canadian Provinces. Forbes Magazine voted Waste Connections as one of the Top 200 small & mid-cap Companies in America", 3 Years in a Row!
To be considered for any of our current openings you must complete an application at www.wasteconnections.com at http://www.wasteconnections.com/ . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)
Who We Are
Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.
OUR PEOPLE MEAN EVERYTHING TO US
Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.
BUILD TALENT FROM WITHIN
People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You'll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.
LET'S REALIZE YOUR GOALS TOGETHER
Bring your passion to succeed and you'll quickly discover that great opportunities are all around you. At Waste Connections, you'll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.