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Customer Service Lead

Washingtons Green Grocer Lanham ,MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our Customer Service Lead interacts with current and new customers by answering calls along with responding to customer ordering and delivery questions by phone and email daily - Process orders, prepare correspondences and fulfill customer needs to ensure top rated customer satisfaction.

Strongly prefer -  ****2 full years**** experience in customer service or customer facing administration

Must Have - ****You must demonstrate how you will create "raving" fans for our service****

This role is to ensure excellent customer service and maintain high customer loyalty. 

Job functions:

  • Resolve product or service problems by clarifying the customer's issues; selecting and explaining the best solution to solve the problem along with following up to ensure customers are happy
  • Maintain accurate accounts by processing customer adjustments
  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Go the extra mile to engage our great customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges

Requirements:

  • Able to work full time
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • ****Prior Customer Service Required****
  • ****References Required****
  • ****College Degree Preferred****

Washingtons Green Grocer

Why Work Here?

Work with a great team and tons of "Happy" customers!!

Address

9700 Martin Luther King Lanham MD 20706
Lanham, MD
USA