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Investigator 2

Washington State Department of Licensing
Olympia, WA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Investigator 2 The Department of Licensing (DOL) has a unique opportunity for you to join our team as an Investigator 2 in the Programs and Services Division within the Field and Licensing Section and Driver and Vehicle Investigations Unit. We are looking for someone to fill this role that speaks Spanish fluently. Here at DOL, we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. As an Investigator 2, you will support our agency by serving as an integral part in a successful team by conducting investigations into driver license/identification card fraud using our Facial Recognition System (FRS), and taking equitable and appropriate administrative action. In this position, you will conduct routine investigations into vehicle title fraud, including but not limited to recouping taxes and fees. The Investigator 2 supports identity theft and identity fraud victims by providing education and guidance to further safeguard their identity. You will also evaluate the disclosure of images and records to law enforcement agencies for qualifying requests. Furthermore, the Investigator 2 will assist with identifying fraud mitigation strategies in systems and processes. Our ideal candidate will have excellent interpersonal communication skills, has investigative experience, and effectively works under tight deadlines with flexibility and agility. You must be an accountable individual who understands and supports our agency’s values of trust, respect, diversity, equity, and inclusion. If this is your area of expertise and interest, we invite you to apply! A few things you will be doing:Conduct investigations as prioritized and assigned by the Investigator 3. Utilize original information from the case file, DOL and outside data sources to conduct in-depth investigations of suspect, victim, and alias. Write chronological reports containing substantiating facts and documents the determination that a state and/or federal law has been violated. Conduct address investigations involving individuals who may not live at the address shown on their license. Utilize original information from the case file, DOL and outside data sources to conduct research and investigation. Conducts research and investigations of title fraud allegations. Collaborate with Policy and Compliance staff, LSRs, agents and subagents to assist potential victims of address fraud, ID theft, and vehicle title fraud via email, phone, online messages, etc. Provide potential victims with guidance and support upon researching DOL systems. Correct and/or revert records and take administrative action, as necessary. Ability to modify identity information on drive records to directly assist LSRs with the issuance of standard and enhanced driver licenses and ID cards.Respond to law enforcement and other governmental agencies' requests for information in accordance with RCW 46.20.118 and RCW 43.17.425.Provide vital assistance to stakeholders and customers regarding explanation or interpretation of agency programs, policies, procedures, WACs and RCWs and management decisions.Other duties as assigned. Please Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Required Qualifications:Must be able to fluently speak and write in Spanish.Two years of qualifying experience gathering and substantiating facts through the use of investigative duties as follows:Researching and analyzing records and developing case filesObtaining statements of fact or depositionsWriting reports to establish proof of facts to be used in a court or administrative hearing.Note: Two years of college-level course work with emphasis in law, one of the criminal justice disciplines, or directly allied field, may be substituted for the required experience for all but one year of the required investigative experience.High School GEDMust prove US citizenship and pass fingerprint based federal background check to include a malfeasance check on employee for the past 5 years. Background check and malfeasance reference check will be conducted every 5 years Preferred Qualifications and Competencies: Applicants who also possess the following may receive additional consideration by the hiring manager: Ability to recognize facial anatomy identification and use comparison techniques.Ability to learn internal computer software programs quickly (Omnixx, DRIVES, NextRequest, Facial Recognition). Make a difference. Join our team! We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We serve all the people of Washington State with pride and are developing the systems and standards necessary to achieve better outcomes for all our residents. Come join us in changing the way government delivers services, and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! Union Inclusion: This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For membership questions, contact the local Union Representative. How to Apply: To be considered for this position, the following steps are required:Locate this job vacancy in our careers.wa.gov website.Select the large Apply button at the top of this job announcement. If you haven’t already done so, you will need to create an applicant profile. Ensure the work history section of your applicant profile is current and thorough, clearly stating all qualifications you possess related to this specific position.Upload and attach your cover letter specific to this position and your current resume. Your materials must also include three professional references with name, title, and current contact information. References may be listed in your applicant profile, included on your resume, or uploaded as a separate attachment. Additional references are accepted.Answer all the supplemental questions and be sure that all your responses are clearly reflected and can be verified in your application materials. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. If you have any questions or need assistance completing the application process, contact the recruiter listed below prior to when this job posting closes AND before you submit your application. Veteran and Military Spouse Preference Notice To take advantage of veteran or military spouse preference, please send an email to HRRecruit@dol.wa.gov with the subject line of “Vet for PSD INV2 – 21-270” or “MS for PSD INV2 – 21-270” indicating you’re a vet or military spouse. Please Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344. **Per Governor Inslee's Proclamation 21-14 state employees must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. This recruitment may be used to fill multiple positions. Contact Us For inquiries about this position, please contact George Deguzman via email at HRRecruit@dol.wa.gov. Please use a subject line that includes “PSD INV2 – 21-270” Company Description: A culture of diversity, inclusion, and equity for all We take to heart our agency mission: “Helping every Washington resident live, work, drive, and thrive.” When we work with you, we get better at providing easy and equitable access to our information. We value the partnerships we have with: Community groups and leaders. Not-for-profit organizations. Business and professional licensees. Individuals assisting underserved communities.

Washington State Department of Licensing

A culture of diversity, inclusion, and equity for all We take to heart our agency mission: “Helping every Washington resident live, work, drive, and thrive.” When we work with you, we get better at providing easy and equitable access to our information. We value the partnerships we have with: Community groups and leaders. Not-for-profit organizations. Business and professional licensees. Individuals assisting underserved communities.

Address

Olympia, WA
USA

Industry

Legal

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