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Supervisor of Clinical Recovery Associates

Washington Regional Transplant Community
Falls Church, VA
  • Posted: over a month ago
  • Full-Time
Job Description


The Supervisor of Clinical Recovery Associates (SCRA) is responsible for direct oversight and daily management of the activities of the Clinical Recovery Associates (CRAs). The SCRA also performs all duties of the CRAs and Clinical Recovery Coordinator Level 1, II and III (CRC) which includes all duties and responsibilities related to the administrator on-call, donor evaluation, family approach, allocation, and surgical recovery of organs and tissues. The SCRA is responsible for managing the CRA responsibilities relating to the procurement of organs/tissues for transplantation and research, and to the professional development and education of hospitals in the WRTC service area.


Minimum requirements are an undergraduate degree in the biological sciences, nursing, paramedicine, allied health, certification as a physician's assistant, or related work experience in transplantation and/or organ and tissue procurement. Candidate must at least 5 years of experience in a health- related field and have a minimum of 3 years experience in the clinical recovery coordinator role at WRTC or at another OPO. CPTC certification is preferred. Management and/or supervisory experience are preferred.


The individual must be a proactive team player, dedicated to enhancing the quality of organ and tissue procurement. Must be conscientious and ethical and possess strong interpersonal skills for working effectively with a variety of medical professionals. Absolutely must be organized, able to maintain composure in stressful situations, and react to changing priorities with ease. Candidate must have tangible evidence of leadership and management skills and effective verbal and written communications skills. Candidate must be skilled at setting goals, motivating others, monitoring performance, and giving feedback.


The position requires on-call responsibilities and travel by car within the WRTC service area. A valid driver's license must be maintained, and the candidate must have his/her own dependable transportation. On occasion, the position requires working extended periods of up to 24 hours with limited breaks. Also required are manual dexterity sufficient to operate telephones and computers; ability to speak clearly to accurately convey information in person or by telephone; ability to hear and understand speech both over the phone and in person; and vision correctable to read medical charts. The position also requires the ability to lift and carry objects, such as equipment used to maintain recovered organs, portable audiovisual equipment, and public education displays.

The position requires computer literacy using PC applications in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs. It also requires the ability to access, use, and efficiently navigate the Internet and to demonstrate capability to learn other database programs.


  • Daily supervision of CRAs in their responsibilities relating to the procurement and allocation of organs/tissues for transplantation and research.
  • Work with hospital, tissue, and research partners to aid in professional development and education.
  • Observes, mentor, and coach each CRA during a complete donor scenario for purposes of continuous quality improvement (CQI) of the donor process and performance assessment. Educates new and experienced recovery staff in all aspects of clinical donor management to ensure that each master basic skills and continues to advance those skills.
  • Establishes work plans, schedules, and performance objectives for each CRA staffperson. Monitors and evaluates the progress of each staffperson in meeting established goals and objectives of donation and recovery activities, and training activities.
  • Interviews CRA job candidates, makes hiring recommendations, manages certain elements of orientation/training/education, and writes performance evaluations of CRA employees. As the supervisor of CRAs, counsels, disciplines, and recommends termination of CRAs.
  • Verifies/approves timesheets and expense reports.
  • Takes administrative call, and CRC and/or CRA call as necessary and required. The expectation is that during periods of turnover and/or short staffing, the SCRA is the primary person for extra call shifts.
  • Works with the Manager of Training and Professional Development (MTPD) to develop training materials to facilitate the training and ongoing enhancement of CRA skills. Assists the MTPD in monitoring the training of new CRA staff and provide support and follow-up to any training issues or deficiencies identified by the MTPD.
  • Works with the MTPD and the MRS in daily management of staff and progress towards training and continued professional development in the area of organ and tissue recovery.
  • Counsels CRA employees regarding individual professional development and/or other continuing education needs. Assists each with choices of continuing education programs and review all requests for same.
  • Works with Chief Information Officer, Manager of Quality Systems, and Chief Financial Officer to train CRA staff in and ensuring compliance to the completion of all required WRTC forms, logs, medical records, incident reports, variances, and other recovery-related documentation in a timely, accurate, and efficient manner.
  • Performs all job responsibilities of a CRC, Levels 1-3 and CRA as required.
  • Schedules and presides over meetings of the CRA recovery staff, maintains attendance records, records and distributes minutes of the CRA quality improvement meetings. Coordinates CRA staff for educational inservices, and provides input to the MTPD, MRS and DCS on observed educational needs and training programs for recovery staff.
  • Ensures CRAs respond appropriately and effectively to hospitals for all organ donor recoveries in a timely, cooperative manner. Monitors activities regularly to ensure that a standard of excellence is maintained.
  • Ensures CRA staff understands principles and practices related to brain death testing and demonstrate competency in recognizing appropriate brain death testing procedures, results, and documentation requirements.
  • Ensures CRAs demonstrate a high degree of understanding of donor anatomy and physiology. Ensures CRAs demonstrate competency in the practices of donor organ recovery, preservation, labeling, packaging and transport. Works with the Medical Director and/or MTPD to address issues related to donor organ recovery, preservation, labeling, packaging and transport performance.
  • Ensures CRAs demonstrate competency in organ allocation practices and procedures. Works with the MTPD to address issues related to knowledge deficits in organ allocation procedures.
  • Ensures CRAs demonstrate competency and strive for excellence in assigned recovery duties as outlined in job descriptions, policies, and organizational expectations.
  • Demonstrates understanding of all WRTC and UNOS policies and ensures that CRAs are compliant with those policies. Addresses policy violations by CRAs verbally or in writing, in accordance with WRTC policies. Follows up in a timely manner in writing and/or verbally with any CRAs involved in any incident, issue, variance, or problem occurring during an organ or tissue donor recovery.
  • Assist the Director of Quality Systems and/or the DCS with the quality assurance process by assisting, when necessary, in the review of referral documentation, donor log entrees and donor charts for comprehensiveness and accuracy.
  • Participates in donor review meetings with recovery staff and Medical Director. Participates in CRA meetings.
  • Assists in the refinement and development of policies and procedures related to CRA responsibilities regarding organ and tissue recovery. Ensures all policies are implemented and followed by recovery staff.
  • Maintains current knowledge of legal aspects of the donation process.
  • As requested, attends local, regional, or national meetings as the WRTC Recovery Services representative. This includes attendance at Organ and Tissue Advisory Committee and ad hoc clinical committees, subcommittees and taskforces (80% of total meetings).
  • Provides consultation and assistance to donor hospital staff regarding legal aspects of donation and intervention techniques with donor families. This includes assisting recovery coordinators in the education of hospital staff on donation, recovery, and relevant legislation.
  • Works to develop and distribute monthly WRTC on-call schedules. This includes scheduling and planning for recovery staff vacations, holidays, and vacancies.
  • Assists the Hospital Services and Community Affairs departments by scheduling recovery staff for public presentations. When needed, speaks at community affairs events and participates in professional education conferences, seminars, or meetings. Provides professional education materials for such programs as needed.
  • Maintains state-of-the-art knowledge of organ retrieval techniques through organizations authorized by WRTC. Maintains Certified Procurement Transplant Coordinator (CPTC) certification preferred. Takes an active interest in increasing knowledge of end-stage organ disease, organ recovery, donor maintenance, transplantation, and organ preservation through appropriate organizational memberships, attendance at seminars and meetings, and networking with colleagues in related fields.

Washington Regional Transplant Community


Falls Church, VA
22042 USA



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