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Family Services Coordinator

Washington Regional Transplant Community
Falls Church, VA
  • Posted: over a month ago
  • Full-Time
Job Description: POSITION SUMMARY: The Family Services Coordinator (FSC) is the primary person responsible for obtaining authorization for donation. The FSC provides support to potential donor families, collaborates with hospital staff, discusses donation with potential donor families with the goal of obtaining authorization for donation. The FSC checks Donor Designation and if designated, provides the Donor Designation to the patient's legal next-of-kin (NOK). The FSC works proactively to optimize the donation process through evaluation, assessment, and family support. The FSC also works to optimize the process to empower the family to say yes to donation when the NOK is to provide authorization. The FSC maintains contact with the potential donor's NOK/family to provide psychosocial/emotional care while the donation decision is made and to continue support to the NOK/family throughout the donation process. The duties are performed under the direct supervision of the Supervisor of Family Services. Specific responsibilities include: responding to potential donor referrals, conducting evaluation for donation, interacting and collaborating with hospital staff to optimize the donation process, assessing the psychosocial and spiritual care needs of the potential donor family, assessing donor designation, offering crisis management and intervention of the potential donor's NOK and other family, offering the donation opportunity to the NOK, completing required authorization paperwork, conducting the donor risk assessment interview (DRAI), and providing ongoing support to the family. Additionally, the FSC:develops and completes the family support tool for each potential organ donor, which can be used by other WRTC recovery staff to optimize the donation conversation;assists in determining the medical suitability of patients for donation;works with WRTC Hospital Services (HS) staff to optimize the hospital donation process;completes the donation authorization and donor risk assessment interview (DRAI) paperwork; andcontacts the medical examiner to obtain permission for donation when necessary.QUALIFICATIONS:Minimum prerequisites are a BA or BS in Social Work, Pastoral and/or Spiritual Care, Psychology, Grief and/or Crisis Management Counseling, or experience commensurate with such a degree. Experience in donation preferred. Experience and/or training in hospice care are considered. The ability to read, write, speak and understand Spanish is preferred.SKILLS:Must be a proactive team player dedicated to helping people in need of transplants by optimizing the quality and availability of donated organs for transplantation, research, therapy, and education. Must have strong verbal and written communication abilities and possess strong organizational skills. Must be able to read, write, speak and understand English. The incumbent must be able to exercise good judgment and independent decision-making when working with families during a time of grief. Must be compassionate, conscientious, ethical, and possess strong interpersonal skills that contribute to working with families of potential donors as well as a variety of medical professionals. Must be able to identify and advocate the needs of potential donor families in the context of competing pressures faced by clinical staff in the hospital setting. Must be a self-starter and be able to work independently.SPECIAL REQUIREMENTS:The position requires manual dexterity sufficient to operate telephones and computers; an ability to speak clearly in order to accurately convey information in person or by telephone; an ability to hear and understand speech both over the phone and in person. Additionally, the position requires vision correctable to 20/20 in order to read patient charts. Local travel to hospitals is a requirement of the position and the incumbent must have a valid driver's license and maintain automobile insurance coverage, must be able to drive during day and night time hours, and have available a reliable automobile for transportation. The position requires evening, nighttime and weekend hours.RESPONSIBILITIES:Call Responsibilities and ResponseAccepts and prepares for on-call responsibilities as assigned.Provides a prompt and professional response to all hospital referral calls in a manner consistent with WRTC policy and procedure.Evaluates the potential and medical suitability for donation. Serves as a professional resource on donation.Communicates appropriate information to the administrator on-call.Family CareIdentifies legal next of kin (NOK) and family members for any potential organ donation.Accesses motor vehicle databases to identify a donor designation for each potential donor.Completes the WRTC family support tool.Determines the appropriate support for the NOK and the strategy for working with them to optimize the donation discussion.Ensures a compassionate, sensitive, and effective donation discussion through effective collaboration with hospital staff.Provides psychosocial and spiritual support for family members of any potential donor.Determines the best time to make the initial contact with the NOK or other family members of potential donor families, in cooperation with the Clinical Recovery Coordinator (CRC), the Administrator-On-Call (AOC), and relevant hospital staff.Provides, or assists in providing, grief support for potential donor families experiencing acute tragedy and/or loss.Assesses religious or spiritual care needs for the NOK or other family members of potential donor families experiencing acute tragedy or loss. Assists in directing and facilitating resources to address these needs.Provides, or assists in providing, crisis management and intervention support for NOK or other family members of potential donor families experiencing acute tragedy or loss.Maintains contact with the NOK or other family members of potential donors throughout the donation evaluation, approach and authorization process. This may include multi-day contact in cases where the donation event occurs over a number of days. Donation Approach and AuthorizationDetermines the donor designation status of each potential donor documents the designation status of the patient and presents this information to the family in a compassionate and empathetic manner.In the absence of a designation, the FSC seeks to optimize the process and has a donation conversation with the family about the donation opportunity in a manner consistent with WRTC mission, vision, and values.Determines the hospital care plan, and works collaboratively with hospital staff to assess the potential for an optimized donation conversation.Determines the best time, manner and method, consistent with WRTC mission, vision, and values, policy and procedure, for discussing the donation opportunity with the NOK.The WRTC donation conversation may be facilitated singularly by the by the FSC or with the Clinical Recovery Coordinator, and hospital.Develops an appropriate and professional relationship with a potential donor family. Provides care and emotional support as needed. Serves as a resource for end of life decisions, including the decision regarding donation.Completes the donation authorization paperwork and performs the donor risk assessment interview. In these cases, the following is necessary:Obtain an informed legal authorization for donation.Complete the entire donation authorization form(s) precisely and accurately.Thoroughly and accurately complete and document the donor risk assessment interview from all appropriate sources.ClinicalCompletes an onsite evaluation of a potential donor and assists in determining medical suitability for donation.Serves as the professional resource for the hospital staff by keeping up to date and knowledgeable on all aspects of donation.Confirms neurologic death diagnosis and the legality of the neurologic death documentation. Medical Examiner ResponsibilitiesIdentifies cases that fall under the jurisdiction of the Medical Examiner (ME).Ensures that all cases under ME jurisdiction are reviewed and approved by the appropriate Medical Examiner/State and that all ME donation requirements are documented and communicated to the recovery team.Contacts the ME and obtain approval for donation as required.Notes and documents restrictions or special requests of the ME. Ensures that all requests from the ME are completed.Ensures that all other donation related documentation (e.g., autopsy permit), including documentation required to comply with hospital protocol, are properly signed and witnessed.Documents all activity in the required medical records.Non-Clinical, TrainingProvides training to WRTC recovery staff, as needed, in principles and practices of optimal donation approach when there is acute grief and loss.Non-Clinical, Hospital ServicesActively contributes to Hospital Services (HS) donation goals, as needed.Works with hospital to optimize the donor recognition and approach process.Provides follow-up to hospitals regarding donation process.Participates in rounds at hospitals to provide donation support and resources.

Washington Regional Transplant Community


Falls Church, VA
22042 USA



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