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Customer Service Specialist

Warrior Insurance Network
Chicago, IL
  • Posted: 16 days ago
  • Full-Time
Job Description

At Warrior Insurance Network, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!

We are seeking a Customer Service Specialist for our busy call center located just a mile south of Midway Airport! The Customer Service Specialist will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.


  • Handle a high volume of inbound calls from insureds regarding billing
  • Take payment and billing questions by phone
  • Work with the underwriting department to resolve billing matters
  • Process payments received, phone, walk-ins and online into billing systems
  • Process agent sweeps and policy EFT payments on a daily basis
  • Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
  • Process stop payment requests
  • Assist with other accounting and departmental projects as needed
  • Review policies to verify equity
  • Run series of accounting reports for audit
  • Issue cancel/reinstates as needed based on equity
  • Review NSF/ACH/Chargeback and take appropriate action


  • Pleasant phone demeanor is a must!
  • Detail oriented and proficient in data entry required
  • Strong ability to multitask
  • Strong Communication skills
  • Proficiency with Excel and Word


  • High School education minimum with some accounting experience preferred
  • Associates degree in business or accounting a plus
  • Bilingual- English/Spanish, a plus

Warrior Insurance Network provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical and Dental
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement Training Programs
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Job Posted by ApplicantPro

Warrior Insurance Network


Chicago, IL
60638 USA



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